Where to start?!... we have been here several times and never had an issue, in fact we quite enjoyed it. Our last visit however turned into a nightmare. The GM it turns out was our bartender for the day, and she had an attitude right from the start. From the minute we walked in she seemed annoyed we were even there. We ordered our usual, along with drinks. Our food was excellent, but the service was so so(and there were knats/fruit flies flying all around our food which is why we did not finish the rolls). She wasn't very friendly, and seemed more interest in the other people at the front of the bar. The issue came when we got our checks. He paid for drinks, I got the food bill. He had a question about a drink price, and thats when her attitude really went down hill. So, I pay my food bill and I see him with cash in hand for drinks. We were there another 5-10 mins she even asked if he wanted another drink. We get up and leave. Her tip was left on the bar in cash. Two days later, I get notified by my credit card company asking if I left a 37% tip... uh, no I did not. I call first thing in the morning, spoke to owner and explained hey I think your bartender tipped hersef... He seemed to care less and puts me on phone w GM... who I later found out served us. She didn't even mention that she waited on us. Said we walked out on the drink tab. Now, my fiance and I run up some pretty good tabs(this one happened to literally be less than $12)... and never once have we not paid. I asked, because she said she would review video, if I could be shown video to verify that's what happened - or course answer was a big fat NO! She said she would get back to me - no return phone call. A police report had to be made. They also claim we walked out... but will not allow us to verify it as we have no issue paying our tab we just wanted to be sure it was missed - completely accidentally if thats actually what happened as he did attempt to pay it. It the confusion of her changing drink price it was possible we thought it was paid. But at no time did she say ANYTHING while we were still in this establishment!! She did not ask hey are you ready to take care of this, or hey before you leave can you pay your bill. NO! INSTEAD SHE OFFERED HIM ANOTHER DRINK AND SAID HAVE A NICE DAY WHEN WE LEFT!! This could have been easily taken care of if she would have done her job... or when I asked to verify that it accidentally wasn't paid. But instead she went ahead AFTER I paid for and signed my bill and ran my card again without my knowledge - and for an amount I did not sign for!! Watch your credit cards!! Sadly we will not be back because of her attitude and this incident, as we were more than willing to fix it but just not by taking her...
Read moreWhew where do I start. My first time there with my wife and not a great start. They were pretty busy so they must be doing something right. But not for me this time.
I just worked 9 hrs. I was pretty hungry to say the least. We were seated at a high top in the bar which is fine. Our server was also the bartender and from what I could tell her only table - thank goodness. After waiting a good 10-12 minutes for my beer we placed our order. I ordered their Italian Burger which has Provolone cheese, Italian greens, and Jalapeños.
A decent amount of time passes and out came my catastrophic version of a burger. The fries were cold and the burger was hard as a rock. Being a trooper and super hungry I decided to plow through it. After the 3rd bite it was missing something. I’t was - no greens on it.
I called the sever over and she apologized and said she would fix it. Away it went. My wife finished her entire meal and then out came my burger. They made an entire new one. Fries were hot and the burger actually looked good this time.
So I bite into the burger and once again it didn’t taste like it was advertised. Low and behold they forgot the Jalapeños this time. Again I call over my server. This time I said not to remake it so she went and brought some pickled jalapeños out.
We got our bill for $40 and not even an apology or how about a beer on me. Nothing. Of course I still tipped her $10 and chalked this one up to a bad draw that day. I won’t however sit at the bar here ever again but I will give them a...
Read moreIt was ok — good, but not great.
The outdoor seating area was really nice. It’s covered, plenty of space, and the music they were playing was at a great volume for still having conversation.
The food was a mixed bag. I read in another review that the pretzel bites were good, so we gave those a try as an appetizer — not a huge plate, but very good!! There were 3 of us eating together, and we each order something different to try. The veggie flatbread pizza was on point! My ziti primavera was good, but nothing I’d be dreaming about at night. The Jack Daniels BBQ chicken was really dry, and the rice that it was served with seemed hard, possibly a bit undercooked. The pasta and chicken both came with salads, which were made with a nice blend of actual greens (not cheapo iceberg lettuce), so that was a plus. The waitress was fine with bringing us more dressing, because the amount that comes out with the salad is just pitiful. Prices seemed pretty reasonable for this type of restaurant.
I saw a couple negative reviews about the service. We didn’t have any problems with getting our correct food, and getting it quickly, but we were also there at an off time (a Thursday around 2:45), so that may have helped.
In short: I would eat there again, but I’m also not in any...
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