Dunkin' — Restaurant in West Hartford

I want to start by saying that my issue is not with the staff personally—I understand how hectic and stressful the morning rush can be, especially at a busy location like this one. That said, I do feel this location would benefit from more training and attention to detail.

During my recent visit, the girl taking my order seemed unsure of how to ring in my iced chai tea latte. I had to repeat my order three times, and it looked like she was struggling to find the correct button. I wasn’t upset—just observant—and it made me think she may not typically work the register or hasn’t been fully trained on all menu items.

When I received my drink, it wasn’t stirred and wasn’t completely filled. The first sip was mostly syrup, which was a little frustrating, but I stirred it myself and let it go because I could tell they were busy. Still, quality control matters, even during a rush. The woman who made the drink also seemed visibly irritated, which made the interaction a bit uncomfortable.

There also seems to be an ongoing issue with how the register is set up. A while back, I ordered a white cheddar bagel toasted with butter and cream cheese, but was given a white cheddar bagel twist instead. I pointed it out, but accepted it anyway because I didn’t want to make things more difficult during a busy time. It seems the register only has a button for the twist and not the bagel, which leads to confusion that the customer ends up dealing with. If both items are sold, both should be on the system.

One other thing I noticed during my visit was that multiple employees—at least three—had their hair down instead of tied back or in a bun. As a former Dunkin’ employee myself, I know how important it is to follow food safety standards, and wearing hair up helps minimize the risk of it getting into food or drinks. It may seem minor, but it’s something customers do notice.

In summary, I think this location could really benefit from: • Stronger, more consistent employee training • An updated register system that includes all menu items (like the white cheddar bagel vs. twist) • A bit more attention to quality control during busy times • Enforcing basic food safety standards like hair being tied back or in a hairnet.

Again, I don’t blame the staff—they’re likely doing their best under pressure—but some improvements behind the scenes could make a BIG difference for both customers...

I wish I could give zero stars!!! This is the worst Dunkin EVER. I had stopped going for a while, because of their customer service. Started going to the one by Walmart or even take a ride to the one on New Britain ave. Much more welcoming, what a tremendous difference. Soooooo this morning I was in a rush & decided to stop @ this one on New Park, as i pulled up no cars were on the line. All I heard was (what can I get for you?) I almost pulled off, because it reminded me of why I hate this location. However, I placed my order then at the window gave the $ then was asked to pull up to wait for my food. I said no, I will stay right here! she had the nearve to say I'm messing up their time. Ughhhh how? I placed my order & it's like 4 employees back there playing around. She started arguing with me to pull my car up, & I didnt budge. Maybe if they were nicer in the beginning I would of. Moral of the story I will not be coming back here & will tell everyone I know not to waste their $$ go the extra distance & go to flatbush or New Britain Ave. Trust me you will see such a difference in...

so i accidentally placed my dunkin order to the wrong dunkin location completely my fault. so i called and asked if they could cancel it. employee told me they couldn’t and i have to cancel in the app (knowing that you cannot do this on the app i didnt want to argue and said ok and hung up) as someone who works in food service i havent ever seen a place that couldn’t do that and if there is dunkin is surly not one of them. i had to take the time to email dunkin send me info and screenshot of my receipt just to get the refund back. wasnt very pleased with this place and felt lied to and felt as thought they just didnt wanna take the time to do it. i know it can be annoying but as food service ppl it is our job and it surely doesnt take long since i called immediately after i ordered and though i know i am also at fault for not paying attention the lying wasn’t necessary from...