Mountain Aire Seafood & Steaks — Restaurant in West Jefferson

We came across this restaurant by accident and decided to try it out. Upon arriving there were 2 tables with people sitting at them who already had food and one that was seated with no food yet. We came before the evening dinner rush (a little after 4). We went ahead and placed our orders, the waitress seemed nice and joked around at our table with us. Other people started trickling in and the dining room filled up rather quickly. After we sat there for about a half hour we start seeing the waitress bringing out food...she quickly walked past us with the food and said nothing to us of our order...long story short, every SINGLE table without exaggeration that sat after us (and it had to have been 5 or more tables)got their food before we did. The waitress didnt give us the courtesy of telling us what was going on. So we asked the waitress what was going on...she got extremely defensive and stated rather loudly and causing a scene that "some foods are grilled and some are fried so cook times vary"... she gave this excuse to someone else who was asking about their food as well. So we continue to wait and continue to watch other people get seated and served. During all of this we had to ASK multiple times for her to refill water glasses. Come to find out their "special" which was scallops this day were frozen and thats what was taking so long. They were waiting for them to thaw. 😖 It had nothing to do with cook times varying as we were initially told (which didnt make sense anyway). There are so many things wrong with all of this that I cant even get into it on here, however when we finally got to paying our bill we told the person taking the money what happened and we were not offered any kind of discount and we barely got an apology. It's unacceptable and we will not be back. There are way too many restaurants around that treat their customers right and...

12/15/2024 EXTREMELY DISAPPOINTED/DISSATISFIED,I'VE EATEN HERE FOR 3 YRS, I CALLED IN PICKUP ORDER, ASKED FOR COD DINNER , WAS TOLD READY IN 10-15 MN, I ASKED NO MAKE IT 30 MN PICKUP TIME WAS TOLD OK, BECAUSE IT TAKES ME 20 MN TO GET TO THEM, 12 MN OUT THE DOOR DRIVING, GET CALL, NO COD FISH ALL OUT, SO I RE ORDER FLOUNDER/SHRIMP DINNER, NO PROBLEM, I GET THERE 15MNS LATER, MY ORDER WAS SITTING OUT ON HOSTESS FRONT DESK FRONT OF DRAFT ENTRANCE DOOR, NEAR TO IT A COLD WNDOW ALSO, MY FLOUNDER WAS ONLY FOILED WRAPPED ON TOP OF DINNER BOX OPEN TO THE AIR, I ASKED HOW LONG HAS THIS ORDER BEEN DITTING OUT HERE LIKE THAT TO THE COLD AIR NOT EVEN UNDER A HEATED LAMP, HOSTESS SAID YOUR LATE IT'S ONLY BEEN THERE 10MN, I SAID ARE YOU KIDDING ME, HER RESPONSE HONEY YOU SAID YOU BE HERE 15 PAST HR, I SAID YES THAT WAS PRIOR TO YOU PEOPLE CALLING OUT OF COD TO HAVE TO MAKE A NEW ORDER, , I ASSUMED IT WAS UNDERSTOOD THAT IT TAKES ME 20 MNS TO GET HERE AND YOU WOULD ADJUST TIME TO NEW ORDER, AND NOT LET IT SIT OUT IN THE COLD, SHE REPEATED ABOUT ORIG TIME , GETS WORSE , GOT HOME FLOUNDER WAS LOADED WITH BIG FISH BONES, BAKED POTATO TASTED STALE AND SEEM THEY TRIED TO HIDE IT BY OVER LOADING IT TONS OF CHEES SO RUBBERY. SHRIMP WAS ALL BREAD CRUMBS, COLESLAW WAS THE ONLY THING HOT SLIMMY, NOT COLD AND CRISP, TO POINTED NAUSEOUS AFTER EATING A FEW BITES ,WE THREW AWAY $41 PLUS TIP FOR 2 DINNERS , THAT WAS GROSS DISGUSTING AND POOR SERVICES, SOOOO!...

We happened to be traveling past here and decided to stop in for dinner. The restaurant is on the mountains with lots of parking in a spacious parking lot. At first glance of the outside we thought it was less casual but on entry it's very casual. We waited about 3 minutes before we were seated. It was dinner time so the place had quote a few people in both dining halls to the right. The left dining hall was not being used. There is a salad bar right in front. We were seated and a waitress took pur drink orders. We waited a while for the food. Maybe 20 minutes, we Aldo expected it. As the menu noted the food is cooked to order. We ordered a house special steak, stuffed sole, and a mixture of seafood. The hush puppies and Cole slaw were really good. So was the sole. The portions are really good for the price. The breading is not your run of the mill breading. The chicken strips were actual cuts of chicken breast with a very good breading..bravo for that. Even my picky 6 yr old ate it. The fried shrimp was really good. I would...