Leiby's Ice Cream House & Restaurant — Restaurant in West Penn Township

I used to cook at Leiby's back in the 00's and was fond of the place, so I wish I could report good things. Unfortunately, we were disappointed. We went for breakfast, the quickest and easiest meal. We ordered two omelets with home fries and one waffle. It literally took over an hour to get our small order and the table next to us whom came in after us was half done eating by the time we got ours. They had a similar order, and ordered after us. Keep in mind, the place was nowhere near packe so no way they were swamped with orders. Sundays back in my day would have stunned these people. There was no way some eggs, potatoes and a waffle should've taken even half as long as it did. The server even apologized for how long it took, without any remark from us. To top it off, it was tasty but the eggs were either overdone or sitting under a heat lamp for long enough to develop a crispy side. And the home fries seemed almost uncooked. We asked for refills on our drinks and didn't get them until we had almost finished. The waffle was fine, guess the iron does it's job well. The place is nice inside, and clean. I can tell the owners took great care in how it looked inside. Which is great but the food and employees have to deliver for that to matter all that much. If they don't figure out their problems soon, I don't see much of a future for them unfortunately. On a Sunday morning around after-church time, that place should've been full of patrons. It was sad really. My advice is to bring in a head cook for each mealtime that knows what they're doing, and train the heck out of those people. You need to crank orders out fast and possible and accurately. This is rule number one in food industry. It should be understood that orders that come in first have priority over later orders, no matter the items on the ticket. No one should get an earlier order to their table after an order that was placed following theirs. Waitresses should also be on top of the cooks about how long an order is taking, if it's taking much too long. They need to work together. If the cooks are having trouble making orders in a timely fashion, you might do well with shortening your menu to a more basic menu. This will also help with inventory costs. Once you've got all that figured out, throw out an ad with coupon to invite customers back in to try. Once they see they gets a great, timely meal, more will come...

As relayed to my wife from management, there was once a time when the customer was always right, but that's not how it works now. We did arrive at the restaurant close to their kitchen closing time, 7:52pm, but that was because my wife had fallen down a set of steps when we were leaving the house and it took about 20 minutes to tend her wounds and calm her down. When we arrived we already knew what we wanted, the night manager had just seated an elderly couple and gave them their menus, she looked at us and went to wipe down tables. When she returned at 7:55. She told us the kitchen was closed but as the door said the kitchen closes at 8:00pm. As I said I know we were cutting ot close but the doors don't close until 9:00pm. It was my wife, my daughter and I. A Turkey club. A bowl of chicken noodle soup and a grilled cheese. As told to us from the manager she already had 7 people with menus, we could have ice cream. Now this isn't the first time I have had problems at libeys, once I asked for a side at 7:59 and was told no, I had all my other food so I didnt make a fuss, at that time there was no sign that said kitchen closes at 8pm. I have received burnt food, cold food, and the wrong food. I believe in small businesses, mom and pop stores, I cannot in good conscience recommend a place that puts their customers last. It's sad when a business turns away a paying customer in these times, but even sadder when management turns their back on customers. This will be the last time I go to Leiby's and will not schedule another lunch with customers or business partners at this establishment. I understand that I may only be spending about 900 to 1100 a year with you, but maybe another restaurant would love...

Popped in to have a look here a few months after they opened. Looked a bit spartan at the time. Just sitting here now dining for the first time since they reopened. They did a little more painting and decorating to make it look a little better. The lady serving is was very sweet and tried doing her darndest to accommodate everyone. Unfortunately from other reviews they still suffer a teeny tiny bit from erratic service. We're here in the middle of the week after memorial weekend, and they might be suffering from a bit of lack of staff and perhaps just a single cook too. They have touchpads for the waitresses, but whether it's working well or efficiently (if they've had enough training and practice with them), it remains to be seen. The others ordered different things that looked pretty good, but all reported stale chips with their meals. I had a roast beef melt, and the roast beef was probably WAY overcooked beforehand. It was cut thin but shouldn't have been as tough as it was, but the cheese and toast part of it was good, and the hand made seasoned fries were good. The waitress probably was a little rushed (or lacked some extra staff help or training) and wasn't coming back to check on drinks and whatnot. Waited a bit for the food, but typical for some restaurants. A bit extra wait for the few desserts that was ordered, and extra wait to get the checks correctly. So all in all it was decent. Noticed also that they've tried to open regularly for breakfast now, and possibly adding in some bits more selection on their dinner menu. Just need to keep a bit more staff on at all times, and a bit more training/practice on service and checking back routinely for...