Naceville Hotel & Restaurant — Restaurant in West Rockhill

Summary: The food was good, we'd consider eating it again. The server was nice enough and it looked like she was really working hard. However, the ambiance was sub-par and it took over 40 minutes just to get an appetizer, so we won't be back for dine-in. I would try ordering take out from them, but I won't waste two hours sitting in their uncomfortable dining room again.

Positive: Friendly server Reasonable prices Good tasting food

Negative: No indication of whether you should seat yourself or wait to be seated, which makes for an awkward entrance right into the dining room Poor lighting No barrier between the dining room and the entrance, so every time the door is opened all diners are subjected to a blast of cold air (I was there in February) One server means two minutes from being seated to getting menus and three minutes from getting menus to placing a drink order. Before you place judgement, actually time a restaurant visit. Three minutes is a really long time when you are hungry, know what you want, and the server passes by four times without looking your way. The kitchen needs more than one person! It took 41 minutes to get a chicken quesadilla appetizer. It was delicious, but 41 minutes really? When we asked about it the answer we got was that there was only one cook and the kitchen was backed up. Our server, while very nice and clearly hard-working, didn't get our order 100% right. My husbands meal came with an ingredient that he hates, so he wouldn't eat it. When ordering, he asked what it came with (the menu wasn't specific) and this ingredient wasn't mentioned, so he didn't expect it to be there. He was offered another dish, but didn't want to wait another hour, so he declined and didn't eat.

It was no secret that we were frustrated with the whole situation, yet when we asked for a check so we could pay and leave, we didn't get one soon. After three or four times of the server walking past without it, my husband finally just threw his arm, credit card in hand, out in front of her as she walked by, and asked her to just charge whatever we were being billed for. We ended up paying $22 plus tip (which we generously gave because she worked hard despite the centuries-long wait). The moral of the story is we will try getting take-out from them, but will never waste an evening sitting in their uncomfortable dining room for cheese...

I came here at the recommendation of a buddy, Youtuber Notorious B.O.B~

And he was right. The wings were very good.

The Garlic Parmesan and Smoky Ranch was underwhelming in flavor, but the Mild, Jimmy, and Sweet Chili were very good.

The cheeseburger which was on a Thursday special for $4.95 was also solid.

Highly recommend reservations as they get filled quick, and the parking lot can get filled very quickly.

Our server tonight was Nikki, and she was great. Very personable, engaging, and prompt.

Can't wait to come back and try their other food!

Update:

Came back for their wings again, but also tried their Reuben Sandwich.

The wings were once again, top notch. The Go To flavors are Jimmy, Mild, Sweet Chili, and Honey Hot.

The burgers were good.

The Reuben was good. Not as big as other spots, but still a solid sandwich.

However, the fries that came with it were cold and old. Not even lukewarm. Anyone that knows anything about food is the difference between a freshly made item, and one that was made over an hour ago.

As you can tell by the photos, these fries were made a while ago.

Such a shame, since everything else was great.

I'll still give them 4 stars, but if this happens again, might have to drop a star

Update:

Had another great meal at Naceville.

They have new menus with newly increased prices, so be aware of that...

I was visiting with friends and I passed the Naceville several times during my stay. I decided to visit for dinner one day when my friends had an event to attend. You have the option of sitting at the bar on one side of the building or the dining area on the other side. There were a lot of families eating in the dining area then what seemed like a lot of locals in the bar area. I chose the bar and had a great time. Not a lot of beers on tap but the usual go tos, and I had a burger which was excellent. I will say service I thought was a little slow, I just chalk that up to taking care of the regulars first. Once I ordered my meal though, service had picked up. There was also a musician playing and it was the perfect volume, not too loud that you couldn't hear the person next to you but not to soft either that you could enjoy yourself. I told my friends that they need to check this place out, they said they were hesitant because they thought it was more of the local watering hole, I said, there were people there who were definitely locals, then families meeting there for...