KFC — Restaurant in West Virginia

I ordered two 50% off chicken sandwich specials from KFC app on KFC day July 5th 2024... My husband and I drove to pick the order up... Before leaving we make sure the order was right... Thank goodness we did because it was two SPICY chicken sandwiches... I walk back in and let the cashier know and I asked her to get her manager... the manager said that they could not do anything about it because that is the way it came up on their screen.. SHE LITERALLY ARGUED WITH ME IN FRONT OF PEOPLE... HOW EMBARRASSING AND UNPROFESSIONAL.... I told her I was going to go talk to my husband and let him know and as I was talking to my husband here comes the manager... she followed me out to our vehicle still arguing with me... At that time we just wanted her to replace it with the original sandwichs that was ordered in the first place, and she said that it would mess up the inventory... So my husband asked her, as she was standing by our vehicle, if she would give us a refund and she said no we can't do that so my husband said he will call corporate and her response was I quote " THEY WILL SIDE WITH US " we told her that we were going to leave and as we got home and discussing this we realized how unprofessional and crazy that situation was... If I was the owner of that restaurant I would be embarrassed... We are in the process of contacting the corporate office to make them aware of the situation and hopefully they can rectify things... And if you're wondering no I don't want it replaced now LOL I would just like to see that store have the proper management team and some teaching of making sure they make the customer number one and to please the customer always... And let the manager or any employee know to never ever follow a customer to their car and especially argue with them with...

I made 2 separate orders almost 2 hours ago to pick up at 5 pm. They were NOT ready when I arrived. The restaurant was not busy inside or outside. The woman at drive through asked if I intentionally put 24 plates down and I said yes and I needed lots of napkins and cutlery. She had me wait even though no line in drive thru ahead of the building stating they “just then saw the order”. They said they had to substitute with an original piece for one of the legs, which I said no please add another crispy of your choice. Easy peasy, right? NO. She came out and said they were only going to give me 12 plates which is NOT what I requested. KFC doesn’t know how many plates are needed for this evenings dinner and just assumed…but they went against my request nevertheless. And the worst part is they were not even plates, but tiny unlined square bowl trays. And they only provided FOUR sporks. Really? Is this laziness or just bad manners. This is not...

Went through the drive through Ordered a #1 and a #4 Coleslaw for my sides and unsweetened iced tea for my drinks My total was more than I expected- when I checked my receipt I had been charged for an extra side of mashed potatoes. I told the employee at the window that I didn’t order any extra side of mashed potatoes. To my surprise another employee stuck their head out the window and very rudely informed me that they don’t give refunds- but she would make an exception “this” time. When I told her that I hadn’t ordered the item she told me that her employee said I had- and repeated the line about the exception. I informed her that there wouldn’t be a next time- her response- much to my surprise was ‘ I don’t really care’ Such a terrible way to respond to an incorrect order- I’m certain that this wasn’t in the training manual. I suggest that you don’t go to this KFC when they are busy- I think that is why they had the...