Little Caesars Pizza — Restaurant in West Virginia

I mistaken place an order on the app for this store instead of milord little Caesars. I called to tell them at wilsonburg little Caesar to cancel my order. I was told that I'd be put on hold before I could explain my issue. So I waited on hold while hearing non business conversation on the phone. I got tired of waiting after 5 minutes on hold, I hung up. I attempted to call back for 45 minutes and got busy tones each time. So instead of the genius hitting the hold button, she just put the phone down somewhere. So now for 45 minutes, not only was I unable to be serviced but other potential customers were not able to be serviced as well. Way not to run a business little Caesar on wilsonburg in Clarksburg. I've never patroned that particular store but after today I'll avoid it at all cost.

EDIT: It's been over an hour now and the phone is still...

1st time order online. Arrive at appointed time, computers down, order not ready, not even begun. Told 5 minutes wait. Order forgotten, oh, we don't have onions that were prepaid online. Pizza started. How do I get the refund for not receiving? You will have to come in tomorrow to talk to manager. How about I take this 2 litre Pepsi, you tell your manager and we are settled? Oh I don't think so ...and employee goes on about price disparity...however I was charged online extra $2.50 same price as advertised on the sign for Pepsi. Ummmmm. Do not expect miracles at Little Caesars. But if you plan to preorder try another nearby location. This one does not have...

The service was horrible! I live 30 minutes away and I called and made my order and they said 20 to 25 minutes . I had to get my 2 daughters ready so I left about 10 minutes after I ordered and I got there and they hadn't even had my 2 medium pizzas, cheese bread, and bread sticks done yet! No big deal, until literally people who came in after me were getting their orders before me and they didn't even put the pizzas in until 15 minutes AFTER I showed up ! And this was at 830pm . So I waited there for 30 minutes after driving 30 minutes. And they still had to ask me what I wanted on the pizzas !...