Mountaineer Country Ice Cream — Restaurant in West Virginia

Amazing ice cream! Service was awful. I have been here a few times and most of them have been good visits. I make sure to tell people about this place whenever possible. Tonight, i am no longer a fan. I have always bought 2 scoops when getting ice cream, but never 2 flavors. I asked the gentleman if the 2 scoops for $6.99 would included 2 flavors, since I hadn’t asked before. He said of course. I got a scoop of strawberry cheesecake and a scoop of blueberry cheesecake. My roommate got 2 scoops of other ice cream flavors. I then got a pint of coconut for $8.99 for my girlfriend. I go to pay and he rings them up $4.99 each per scoop. I was like hey man, he just said the 2 flavors is $6.99 so.. he said no, we don’t do that here. I turned and asked the guy who just told me this 6 mins ago.. he was like yeah, I’m sorry. I said, he told me this and acknowledged that he did, I would kinda like to get that. The man said no. Then said nothing to clear the air, to make it right, and just gave me the dirtiest of looks. I paid my $31 for 4 scoops and a pint of ice cream and never once heard the man try to do anything to make the situation right. I will not shop here again and I will not recommend. At any given time, customers can be out of line.. Tonight, I was not and it was unacceptable. Lying to customers gives your business a bad...

I have to tell you, folks, I've been to many places, the best places, but this ice cream shop is a total disaster. First of all, the prices are through the roof. It's like you're buying gold, not ice cream. Nobody wants to pay top dollar for a scoop of ice cream. I'm about smart spending and this place, believe me, it's a rip-off.

Then, the cleanliness, or should I say, the lack thereof – it's terrible, just terrible. A total mess. You walk in, and it's like they've never heard of a mop or a broom. People deserve clean places, especially when they're eating. It's a disgrace.

And the owners, they're very rude, very nasty people. They treat customers like they're doing them a favor by serving them. You've got to treat people nicely. In my businesses, customer service is key. Here? Forget it. They don't understand the first thing about hospitality.

Lastly, the bugs. There are bugs everywhere – on the counters, in the display case. It's like a scene out of a horror movie, not what you want when you're trying to enjoy an ice cream. Totally unacceptable.

Overall, I would never go back. There are so many better places, fantastic places, where they know how to run a business. This place? A big, fat failure. Folks, do yourself a favor and skip this disaster. Go somewhere worthy of your hard-earned...

I have been a loyal patron for the last 7 years. My daughter lives here; I am from NJ. I brought friends from NJ to visit today. I was excited to show off the local favorite. Store smelled horrific (like mildew), store was in disarray, and even hazardous to traverse. My friend attempted to turn the carousel displaying magnets by the front door, but a mug had been staged precariously on the carousel, which fell and broke (before the carousel could even be turned). When we got to the register to pay for our other items, we were charged 14.99 plus tax (and convenience credit card upcharge) for the mug, along with the other items we purchased. I called later to discuss with management (Theresa), explaining that the mug had not even been touched (kindly review the video surveillance) and that $15 seems excessive considering my long standing patronage and purchase of other items. There were no concessions made by management. I will not...