Subway — Restaurant in Westbrook

Had the worst customer experience I've probably ever had. I had my four children with me and had asked for cups waters for them with our order. We never got any and I went up and saw some cups and grabbed them for the kids for their waters. After I was bringing them to the kids the employee who took our order and never gave us our water was watching enough to inform me you couldn't use those cups for water that were already poured and I will need to charge you. Ok fair enough I didn't know. But I get up there to the register and the person just for those 5 cups of water tries to charge me $13 and I responded no way you can have the cups back and I brought them back on the counter. So now he gives me the correct cups and takes those cups and throws them away in the trash. I was blown away how that saves them money and was it worth giving people a customer service experience like that. I don't think I have ever took the time to write a review but never expericed anything like this before. Hope it was just a...

This is the closest Subway to our house but I have come to avoid it. The new ownerrship (perhaps within the last 1-2 years) have made it a dissapponting experience every time. Bread is barely toasted when requested, the amount of ingredients given is not up to standard compared to most Subway locations, extra veggies or condiments requests are ignored. The store is clean which is a positive and the staff is moderately polite. These complaints seem petty but fast food isnt affordable like it used to be and I believe some basic standards should be met. Here's hoping for a...

Usually a good experience but lately this store has people that don't follow directions well, a line of mustard doesn't mean half a containers worth, a light amount of pickles doesn't mean 20, product falls out so just leave it on the outside of the sandwich with the bread and dressing so it makes the outside soggy, so I'm hoping the rumor of this store getting shutdown I honestly hope is true because they don't seem to care anymore so I will drive out to windham where they care and actually...