We stayed recently at the Kingsmill Estate, and showed up at the Eagles Restaurant for lunch. While the food and even drinks were delicious, the service was, to say the least, awful. In this, the bartender, Mary, was rude, even after I complimented her on the delicious drink she had made me; she chose to respond with an eye roll and a sense of me being a burden while asking for a salt-rimmed glass for my margarita. This was an unacceptable way to be treated, but I thought perhaps she was having a bad day or dealing with something, so I thought not to proceed with a review or anything further. That, however, was proven not to be the case when I came back in from the patio to find Mary extremely friendly and accommodating the group of gentlemen now sitting at the bar. The whole visit to Kingsmill was amazing, including dinner at the Marina and all of the other staff. But to say Mary spoiled the lunch with her extremely unfriendly, burdened, and rude treatment is an...
Read moreI called this restaurant a head of time and told them we were driving 30 min to check them out and asked if there was a need for reservation or do they accept walk-ins. I was told to just walk in and they’ll seat us. Got there and stopped at security gates, told the security guard we were going to Eagles to eat. No issues so far. Went inside and hostess asked us if we were members or guests. I told them we were neither and that I just spoke to someone and they said we can just walk in. We were not allowed in because we were not staying at the resort or members of the club. There were couple of customers in the restaurant and not busy at all. I had to explain to my 4 year old that we were not allowed to eat there and that we had to find some where else to eat. Honestly felt like a second class citizen. I would recommend they notify people over the phone that they have no “outsiders” policy to save people from...
Read moreWe had lunch here a couple weeks ago during a weekend stay. I ordered the Mahi Mahi sandwich with a "caesar salad". My husband also had the caesar salad. The sandwich was...confounding. The fish was bland, the sauce too sweet, and the bread soggy from the sauce. The "caesar salad" was old, wilted bagged salad mix with purple cabbage and carrots. I've never seen a caesar salad with purple cabbage and carrots. The shaved Parmessan cheese was old and not in the "good aged cheese" way, but in the "store bought cheese has been sitting in the fridge too long" way: tough, brown around the edges, and inedible. The "caesar" dressing was virtually nonexistent. Service was bare minimum. We paid close $100 for two less than mediocre entrees and a couple drinks. Maybe that's chump change to the regulars who frequent this place, but to me it's just pretentious...
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