Panda Express — Restaurant in Winchester

Went to the drive thru at 6:30 on 4/13/25 a good time for most Pandas to serve up hot fresh entries. This was our first visit there and could become regular customers as we live near by but I have to say our first visit was not a good one. The food gave us way too much gas then normal and our chow mein was choppy pieces no long noodles and our green bean chicken only had small pieces of chicken in it and hardly any and the green beans were small and wrinkled. The sesame chicken only had 2 small pieces of yellow bell pepper in it and weird shapes of chicken and all my food was overcooked and over stirred and not hot just warm. I honestly think my husband and I was served the bottom of the bowls that sat around for too long from earlier in the day. The girl at the window looked confused rushed when there were only 3 cars ahead of us and we were last. She took our card for payment then handed us our bag of food and shut the window real fast and then she noticed we still had a question waving her down and she opened the window and we asked for soy sauce and she reassured us everything is in the bag and it was but she put 2 packets of teriyaki sauce in our bag we never needed cause we did not order the teriyaki chicken. I will save that for when I cook steak at home. Thank you Panda we are real excited for your new location close to us however I sure hope our dinner experience is way better next time around. We will wait a couple months and hope dinner will be...

We recently visited this Panda Express location that felt fresh and updated, with modern decor adding a nice touch to the overall atmosphere. The place had a welcoming vibe, and everything looked clean and well-maintained.

Service-wise, the staff were attentive, polite, and efficient—definitely a positive aspect of the visit. As for the food, it was exactly what we expected: consistent flavors and quality that align with Panda Express' well-known standards. It’s always comforting to know you’re getting the same tasty experience, no matter which location you visit.

Unfortunately, our meal wasn’t without issue. My daughter discovered a hair in her food bowl, which was quite disappointing and concerning. While mistakes happen, this is one that can detract from an otherwise good experience. I hope the management takes extra measures to ensure strict food safety and hygiene practices moving forward.

Overall, while there were some great aspects to our visit, the incident with the food definitely leaves room for...

We were driven to this new location thru a bogo flyer. Was so glad to see them closer to us, even downloaded the app. Headed down with hubby to try it out. Hooray marketing, you got me in AND got my email. Operations dropped the ball. Staff is running around but no one seems to know their position, everyone is doing ALL the jobs and the net result? We stand there for 5 minutes watching, waiting. Acknowledged but no one seems to understand whose actually going to help us. Finally we get helped, but then left hanging at the register. For another 5 min. If not for my bogo would have left. Not a smile in the place, no warmth, barely eye contact. The workers need help. Teach them their positions and how to slide. Give them a reason to smile. Food was meh, no super greens, no brown rice. Got 3 pieces of meat in my bowl, one not counted too...