Mary Ann's Diner — Restaurant in Windham

I have been going to the Windham location since they opened. I have also been to the Derry and Salem locations before the Windham location opened.

The past 4 times I have gone to the Windham location it has been terrible. The service and the food have just gone totally downhill. I had a party in August and the day after the party brought 12 of us in there on a Sunday morning and we had to ask several times for coffee refills, the food took 40 min. To arrive and when it did it was cold and incorrect for more then half of us. I highly recommended to my friends this place. Everyone was disapointed me more then the rest. The next time we went it was my family and I and once again same thing all over. My children burned their mouths on the hot choclate because it was so hot and it was like water.

The time after last was cold food and waited to be served without a crowded restraunt.

Today, 11/24/18 my wife and I went to Mary Ann's and guess what, waited 15 minutes to be seated and over a half hour for food. When it arrived it was cold and had to ask for coffee twice while we waited.

I loved this place 6 months ago, but now I'm super disapointed because I know what it once was and what it can be and not to mention very close to my house. I can understand a bad day or two but the last 4 times and nothing but the same, I will not return until they restore the service and food how it was before, not return at all, and not recommend this...

Firt time comers and last time comers! Not only was our waitress not helpful on suggestions. This was the outcome of my daughter's French toast. Disgusting! Egg still dipped all over the toast on top of it we Complained to the manager who then I asked her does this look completely cooked? she said no, and apologized, She said we're short staff I said what does that have to do with poorly cooked food? she had nothing to say, then insisted they make 2 or even 3 I said 2 is fine. Just for her to leave the food while leaving to put in the order. Then when the waiteress came back and brought us our new French toast which kind of looked pretty similar to the old one she still left the old ones and they clearly knew we didn't want it. Then when we got the bill we noticed that the French toast was still on there which is fine but how is the manager going to push for extra French toast thankfully we said no we would of end up...

If i was rating off just this experience would have been a single star. I have been many times to this location and there other locations. This experience was by far the worst. After being sat we waited about 5 minutes to even get drink order taken then she got it wrong. We placed out food order at the same time since it took so long to get our order. Waited probably 15 minutes for our breakfast. On top of all that, the table next to is were sat 5 minutes after us and was able to get their food first. Mind you we didn't order anything that would have taken extra time. By that time i did finish my hot coffee and never was able to get it topped off. When we did get our food that was also wrong. It was not because the kitchen messed up. Again the waitress got the order wrong. Very unhappy with this...