Royal II Restaurant and Grill — Restaurant in Yarmouth

Unfortunately we had a very unpleasant experience here. Went there for dinner with my family, 4 women and 2 young boys. I ordered a soup for my mother, seemed pretty basic (rice, egg, chicken and lemon). When she tried it she told me it did not taste right, perhaps spoiled. I did not want it to go to waste I thought I would have it. It did not taste right to me either, so I had someone else try it and she said the same thing and that it smelled funny. I asked that be it taken away. After a while the owner came to the table, to explain about the soup, that it is a Greek Delicacy and nothing was wrong with it. He was angry and offended that we said the soup was spoiled. He raised his voice yelling at us loudly while we were eating dinner. He said “ what are you, “Spanish?”. I told him not yell at us. Since I was celebrating my birthday with my children there I didn’t want this to go on. I spoke to him separately. He did not charge us for the soup, the rest of the food was actually good. He made several comments again about “Spanish”. We found this offensive and irrelevant. We did not like the soup. Unlikely that it was just made as we ate there at 8:30 pm. His behavior was extremely unprofessional. I have of course ordered things that have not tasted or appeared as expected, usually there is not much to it. Either they bring you something else or you don’t get charged for whatever it was. All he needed to say was sorry you did not like the soup we won’t charge you for it. Instead it became an extremely unpleasant experience. I wonder if this would have happened if my husband came with us. I was actually shocked at how verbally...

This restaurant, the Royal ll, is a favorite in my family and we have gone there frequently over the years, both pre- and post- pandemic. Oftentimes, the proprietor comes around with a slice of pizza for each diner as a free appetizer. It's really good, hand-tossed pizza, which is available to order, along with traditional Greek dishes, Italian fare, and even grass-fed burgers. Everything is made in-house and excellently prepared. The wait staff is efficient, skilled, and courteous. My recent visit, I ordered a crock of French Onion soup. It was excellent: rich and savory broth, thin sliced onions, just enough bread to hold a generous amount of melted cheese perfectly browned. Yum!! Other members of my party ordered the fried shrimp, chicken parmigiana, and chicken piccata. The portions are generous, everyone bringing home leftovers. We ordered the Limoncello cake for dessert. The owner also brought a small ramekin of warm rice pudding with cinnamon and a dollop of cream for all the diners, again gratis. He followed that up with a shot of Limoncello for the adult diners. That level of generosity genuinely moved me. That doesn't happen every time...the shots...but wow! What does happen every time I've visited is the great food. This had to be one of my favorite visits: great folks and great food. Oh! And if you enjoy baklava, you gotta try the baklava at...

the food is delicious!! the most amazing waitress… This was my family to go place during the summer and winter season we always felt so welcome here they treated us like family … However today the most ridiculous thing happened the owner yelled at my partner at the table bc they did not understand his order and gave him two wrong drinks ! Then the owner comes back and start yelling even more saying that we are out of line and that he likes the older ladies but we are getting out of line … ? We were really confused and upset so we just got up and left … sad to say never felt so embarrassed and unjustified for no reason costumer service 0 … I have work at restaurant and my manager and boss would always tell me the customer is right even if they are wrong … I don’t know it was just confusing … And I have heard stories of this men treating people like this but I never believed it bc he would always be so nice … but today we saw it happen I get it running a business is very hard but does not give you the right to yell at your costumers… so if u. End up going here enjoy the food have a good time but do not send your food or drinks back (make sure you order really...