Burger King — Restaurant in Yorktown

This is the lowest I have scored on any of my reviews. I apologize now, but this needs to be said. I love Burger King. But this Burger King is the worst one I have ever been to. Their sandwiches are either never made fresh or they just put them in a microwave to keep them barely warm. Their service is terrible. Management is clearly not doing their job. They don’t train their employees correctly. They can seem to get your order right without messing it up. There is a McDonalds across the street and it is always crowded with cars in the street to go through the drive through. While this Burger King has 2 cars at the restaurant. Burger King should be blowing the doors off of McDonalds. Don’t waste your time at this Burger King. You would be better off going...

This new BK in Yorktown is very clean with modern yet comfy seating. There are even two large TVs usually with sports on and a lounge area. Much better done than the new renovations they did at the neighboring McDs. Managers here at the new BK have been nice as well. They have had some early growing pains with equipment failures such as the broilers and food out of inventory or down like with the milkshakes so hopefully that gets better. They do not seem to get the same traffic as McDs across the street and one big suggestion I would make is to extend breakfast hours. If you don't get there by 10:30am, you are out of luck...

I placed an online order and arrived expecting it to be ready. While I understand that delays can happen, the food they served was bone cold and seemed stale or old, which was unacceptable.

I filed an official complaint with corporate, requested a refund, and thankfully received it. However, I want to caution others about this location.

If there’s going to be a wait, the least they can do is ensure the food is served warm and fresh. What made the situation even more puzzling was that they weren’t busy at all—we were likely their only customers...