Debonairs Pizza — Restaurant in North-Western Province

Worst Customer Service!!!!!! Never ordering here again!!!!! I called for delivery at 17:00 hrs and then I called again at 19:00 hrs to make sure its coming, the reciever at the time by the name of "Blessings", said the delivery was still coming and there was an issue with the drivers. I called at 20:50 hrs and he says the order was not punched and the drivers still have an issue. What debonairs needs to understand is they are not the only Pizza place in Solwezi or any fast food restraunt of that matter. I am tired, I am hungry and most of all upset. If this trend continues longer, Debonairs will find itself having a very poor...

The delivery service is horrible. The riders often forget parts of the meals and by the time they reach you the food is cold. Apart from paying extra for the delivery they expect you to pay withdraw charge if you use mobile pay. Why a whole franchise can't get a momo business account is beyond me that you have to send money to their employees then they ask for withdraw charge. They usually don't have the drinks that you want and their ice cream machine is more often down than working. The customer centre blocks you if you complain. Imagine how...

They had banners all over the town saying "buy 2 get 1 free' but when I actually bought 2 pizzas, they said the system was down and they couldn't fulfill the promo. I know they're gonna point to T &C's but business should be genuine and in good faith. Lying that you have a promo just so people can buy more and pretending your system is down at the time you have to fulfill is just low. You have dropped to bottom of the list for me. I spoke to the manager who apologised but said he couldn't...