SHARKS & Stingray Experience is worth every dollar you paid. That building /facility is world class. Clean and Newly renovated. Lots of sea animals that looks happy and healthy. Experience to feed baby stingrays for extra $7 is amazing!!!!

LACK OF ENGLISH TRANSLATION: The place have about 3 staff that speaks english. The signages are ALL in Spanish which makes it impossible for most tourits to enjoy what they are looking at or even try to attempt to find direction.

STAFF CONCERN PAULINA a staff from where you buy the tickets by the gate, is very rude, mocks customers, and lacks customer service skills all together. We were here on May 16, 2024. She will mock tourist and rolls her eyes - for someone who does not speak or understands English she has some attitude that will serve her better if she is the one cleaning the toilets. This left a very bad impression to us and the rest of the group that went with us from the CRUISE Ship group. Management needs to get more people that speaks English AND TEACH YOUR STAFF PROPER CUSTOMER SERVICE SKILLS.

I can see that this place will lose its glamour quickly if they do not keep up with the maintenance of the place. Again, the place was newly renovated, so it still looks nice at the moment. But the lack of having English translation on signages will quickly become an issue. I do not see that this place will stay afloat with having only locals come here as the gate entrance is pricey for locals I can imagine ($32 US) is a lot for most locals. The facility is small - we were able to walk the whole thing and even spent an hr on the sharks / stingray building, I think in total we were able to do the whole thing in under 2.5 hr w/ 45 mins sealion show (that was also in Spanish only).

This is worth it if you are a sharks or stingray fan. Download a translation app. Only about 2% will be able to assist you in English if you need direction or assistance.