DeLights — Attraction in Adelaide

Salesperson Sue was wonderful - very helpful and great advice. Thank you Sue.

Partner and I came in both Saturday and Sunday this week to both Delights and LightSpot next door (same owner for both) looking at various lights to fit our new home. On the Sunday, we made an initial purchase of $542 for 9x Oyster Lights in total at Delights, and $430 at Lightspot. To be clear, we have not taken delivery of the Delights stock yet - only ordered with the store as they were carrying insufficient stock and would call us when it was in.

We called on the Monday morning as we wanted to reduce the quantities of the Oyster lights on order. We were told that the boss has a policy that no refunds will be issued - store credits only. Even though we aren't 'returning' the goods per se - we haven't even got them yet. I would better understand if we took possession of the goods and then tried to return them later for a change of mind, but this is not the case here.

We'll take the lights when they're ready for collection and on sell them; but we certainly won't ever shop here again. Sure this is in line with ACCC refund rights but it might be nice to support your customers with a longer sight to drive in repeat business. Little bit short sighted of the 'boss' to keep this $150 difference in his bank account now and then lose future business because of it. Where's the benefit in supporting a local independent store to be faced with things like this? We'll stick the bigger chain stores that offer better prices and more...

Thanks for the great service on picking our fans and light from Tara, they were put in storage by our builder for 5 months,when installed by the electrician who stripped a wire and told me it was like it when he removed it from the box (more like he dropped it while installing) I took the light back to the store thinking it would be my problem but they changed it it over with no hesitation what great service from the staff at the store ,once again thanks for the help ,fans and lights are up and looks great well worth going to this store knowing service and warranty and a smile ...

De Lights at Keswick - it's an Adelaide institution. We needed to replace a couple of bedside lights and this was one of five places we went to. They were the only one that had exactly what we wanted but they only had ONE of them. Later that day we rang and were lucky enough to speak to Annie; she managed to track another one down and saved the day. Well done Annie! Next time we will just go straight to De Lights at Keswick and save a lot of time and messing...