Adventure Park — Attraction in Barwon South West

This here is for Joel!! The manager on duty :) I did tell you I was going to write a review

My family and I Decided to go on a holiday out in Geelong. We decided to book in a cabana for a safer and less stressful experience…!!! Now I’m not the one to complain but the higher ends really need to look into who they have running the show!! It’s not always about the money!!

Firstly… I ordered a couple meals for my family and myself, and had a whole meal missing!!! They came 30min later with the meal… only for it to be cold and obviously our food cooling down in the process…. While he was there I ordered my kid another meal as she wasn’t happy with the ‘cheeseburger’.. Waited again 30-40min… and it was a no show…. went up and asked what’s happening… and got a responds ‘‘oh I don’t know Ill go find out now’’ I told him I can’t wait around kids are getting impatient and that when it’s ready just leave it on our table! 1 hour passed we went back and it still wasn’t there… now after paying nearly $500 Total with Tickets, I think it’ll be nice to get something back either a refund or the meal…. So. Went up to the desk and spoke with a bloke named Joel!! (Manager) Thinking he’ll get to the bottom of this… well again I was wrong… after showing him bank statements… times and explaining to him in details he turned around and said ‘oh sorry because it’s been more then 1 and a half hours we can’t do anything…. We waited at our cabana for that long for the meal not to show !! I was treated like a lier!! If I got it I would have been satisfied why in hell would I ask for a refund !!

Secondly, Waited in line for the lazy river.. and if you’ve been there is a staff member in the front before you can enter and that tells you if your tall enough or not… and she let us all through… 45min wait we got to the end and was told our kid is too small to go on…. Now COME ONNN why would yous not inform us about it at the start but made us wait that long to be rejected a ride!! Absolutely ridiculous and disappointing…

I can probably say on behalf of all mums and dads out there… fix your sh*t

All rides I mean all ride were a minimum 45min to 1 hour!!! Staff were rude and felt like they don’t want to be there !! (No hate to the lifeguards)… by the time we got to the 3rd ride we needed to pack up and go 😂

To the higher ups… I understand having a massive water park is not cheap to run.. but building a reputation on the ‘Biggest and the best waterpark’ yous really need to do something to live upto that… I suggest you minimise your capacity so everyone can at least go through the whole park… or if yous can not find better staff… maybe have a meeting and teach them basic working skills 👍🏼 With my knowledge of owning a business, and when my customers pay top dollar for a service… I will always give them what they desire when and if things are unclear !!

Thank you again for wasting my $500.00+ worst experience :)

Guys look around you’ll find something similar and cheaper :)

This is for anyone thinking of going…...

Extremely Disappointed! Poor Customer Service & Unreasonable Policies!!

Im only giving this 1 Star because it wont let me post otherwise.

Our recent visit to the Winter Glow Event at Adventure Park Geelong was nothing short of frustrating and disappointing. We came as a large family group of 20 people and pre-purchased over $700 worth of tickets online. Despite this, we were forced to pay extra at the gate for two children who were apparently over the height limits.

The worst part of the experience came when the last four members of our group, who arrived just slightly later, were stopped at the entrance and refused entry. Keep in mind, the rest of our family (16 people) had already been checked in by staff and entered the park and were enjoying the rides. Staff insisted that ALL of us come back to the gate to “recalculate” who had entered - causing chaos, confusion, and unnecessary delays.

Once we managed to get all of our group back to the gate we were told we had to pay an additional $10 because one more child was over the height limit again!!! despite this child having been checked in at the start! The staff member, Blossom, handled the situation with zero professionalism or empathy. She repeatedly said we would not be allowed into the park unless we paid the extra $10, and kept telling us not to “talk back to her” even though no one was being rude or raising their voice. We were calm but understandably frustrated, and at no point did we swear or become aggressive - something CCTV would easily confirm if reviewed.

Blossom’s demeanour was rude, dismissive, and completely unhelpful. At no point did she try to understand or de-escalate the situation. Instead, she made us feel like we were freeloaders.. when in reality we had paid a significant amount of money to be there. She showed no empathy, no apology, and wasted over 40 minutes of our limited park time (from 3:30pm to 8pm) with unnecessary drama and power-tripping.

If your child is even 1–2cm over a certain height, prepare to pay more at the gate, even if you’ve already booked! No flexibility whatsoever. And don’t expect a shred of decent customer service if something goes wrong.

We won’t be returning. Not because of the park itself, but because the way we were treated was unacceptable. Management needs to take a long, hard look at how families are spoken to and treated, especially from front-line staff who...

We are frequent visitors to Adventure Park Geelong, always purchasing a season pass for our 7-year-old autistic daughter. After our experience today, however, we will never return. My partner, who is pregnant and wouldn’t be going on any rides anyway, has always used her We Care card for carer admission without issue. Today, she was suddenly denied entry because it wasn’t a Companion Card. This so-called “policy change” was neither communicated nor documented, leaving us unable to pay full admission for her.

What made this even worse was the complete lack of compassion from staff. The sales manager Joel was rude, dismissive, and unprofessional, refusing to escalate the issue. When we asked to speak to another manager, we were directed to Nina. However, Joel dismissed the idea by saying there was no point speaking to her because she would "say the exact same thing," making this comment loudly enough in front of her to ensure she wouldn’t side with us. When we asked to speak to someone higher up—like a general manager or CEO—we were told such positions don’t exist, which we find hard to believe. Despite the 38-degree heat, a two-hour drive, and our visibly distressed child, they refused to show even a shred of good faith or empathy. My partner, already exhausted from pregnancy, was left flustered and unwell for the rest of the day because of how we were treated.

In the end, we couldn’t let our daughter down, so we used the extra money we had set aside for lunch to pay for entry. It’s heartbreaking, as this experience spoiled something we can only afford to do every few months.

What broke our hearts the most was our daughter, crying at the front desk and offering her $12 of saved pocket money to help us get my partner in. The cost of living is hard enough for everyone right now, but to be seemingly vilified for having a child with special needs is absolutely disgusting. This company clearly values a few extra dollars over compassion, empathy, and the well-being of their customers.

Adventure Park Geelong should be ashamed of how they treat loyal families and those with disabilities. If you’re looking for a place that values inclusivity and basic decency, don’t waste your time, money, or...