Charlotte Pass Snow Resort — Attraction in Blue Cow

The potential for the most beautiful snow holiday and location - just stunning scenery! After a huge effort getting there - the oversnow was 50mins late so keeping children contained in the Perisher terminal after a 7 hour journey to get there was hard. That I can understand but what was really disappointing was the staff. There seemed to be zero customer service. There was one girl on the desk at guest services who was the most unhelpful & disinterested person I’ve ever encountered. She charged me for our ski/boots hire when I went to book lessons for the kids, she didn’t explain anything and getting any info was like trying to get blood out of a stone. She suggested that I go online to look at prices but I had no internet connection while I was in the guest services office. She ended up charging me for ski/boot hire which were already part of my prepaid package. I wasted an entire morning trying to sort that out and I’m still waiting for the $404 refund from over a week ago. Her disinterest really made a negative impact on my experience. On the up side, it wasn’t too busy so no long lines, short and fun ski runs which was great. There was one staff member named Hunter working at the Poma who made getting in line a delight. He was so friendly and funny. It would have been great if all the staff had his attitude. I would have rated it 5 stars if so. And some of the staff at the Kosciuszko Chalet were pretty good, the guys working kids club was amazing. The food was pretty good. Although one night our group had a dinner booking for 7.30pm and we didn’t get to sit at our table until 9pm. That wasn’t great, the kids were wrecked by that time and none of us were even really hungry anymore.

When guests are paying premium prices to come and stay here, would be good if the staff were offering service to match. Quite frankly, you get better service...

The worst and most expensive 4 hour holiday I've ever been on- if I could give 0 stars I would. My partner and I spent nearly $1000 (!) for lift passes and gear hire for 2 days of skiing, expecting an enjoyable skiing getaway. Instead, it turned into a horrifying ordeal that I wouldn't wish upon anyone.

Our morning started well, making the most of the remaining Spring snow in September. However, after lunch, things took a disastrous turn. While going up on the chairlift for a green run, I missed the exit ramp of the chairlift. I stayed seated thinking I would just be let off by the Operator - but no I ended up tripping a trip wire with my ski. This led to a sudden stopping of the chairlift where I was flung at great force into a platform (photo below). This broke 6 ribs on impact. I then fell over 2m to the ground getting whiplash in the process. I'm not sure why the chairlift was set up like that but my guess is because so much snow had melted by Spring this had created a several metre gap between the platform and ground.

What shocked me even more was the response, the Operator restarted the chairlift as I lay under it waiting for first aid. They then asked me to move "as it was not safe" to be under a moving chairlift (!!)- I had to crawl away as I was in so much pain and there had been no first aid assessment of my injuries so spinal injury couldn’t be ruled out at this stage. Management's response was equally shocking. They seemed indifferent and took weeks to reply to emails which was surprising given the extent of my injuries.

Exiting a chairlift shouldn't pose a life-threatening risk. If you value your safety I would not recommend going here. I feel "lucky" I only broke 6 ribs. I think if I'd landed any differently once being flung from the chairlift I could have been much more seriously injured or worse....

Charlotte Pass is a small skiresort in a bowl shaped valley. It has 1 chairlift, 1 T-Bar and 2 Poma's. Due to the shape of the mountain these lifts open up a big area, ranging from groomed slopes to powder runs with small cliffs to jump off. ++ Very good resort for children (they can't get lost and it's not crowded) ++ Not a lot of people on the slopes ++ Great for beginners since the runs are short The lifts need upgrading (speed and comfort) The T-Bar and Poma lifts need more grooming during the day (gets lumpy and people fall off) Lift operators need to be trained (high speed poma operator hands over the bar the wrong side and you get catapulted while trying to correct his mistake), chairlift operator on top needs to be much more aware about people standing below exit and not moving out of their way. 1 operator went slaloming around the people going up on the T-Bar.

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