Bettenays Margaret River Wine & Nougat — Attraction in Metricup

We booked into the 3 bedroom Cottage for 6 nights initially. Upon arrival the cottage looked very quaint and welcoming. Once we were inside we were MAJORLY disappointed. The place looked like it had not been cleaned in months. Large dust balls under the bed, in the corners of the room, around the TV cabinet, dust webs in the corners of the ceilings. There is no other way to describe it but dirty. The chairs at the dining table had food crumbs in the chair joins, there was even an old mint on one of the chairs. The linen in the rooms was old and stained. We even found hair on the sheets when we pulled back the sheets in the main room. The bathroom had hair on the floor. It seriously was like no one had cleaned the cottage. We rang onsite Management and asked they come to the cottage. They reluctantly attended and tried to convince us that the dust had "accumulated in a day" because of the cottage being in the bush. Cutlery was not cleaned properly with food bits still stuck to some forks. Management was rude and condescending treating us like "city slickers" when we complained about the cleanliness of the place. Was told I shouldnt worry as I would quote "catch any diseases from the dust"!!!!||We asked for a full refund and checked out the next morning and booked ourselves into an amazingly clean and gorgeous property (funny that as it was also in the bush - Forest Rise Cottages). Bettenays could be a great place to stay if it was looked after and cleaned. Unfortunately with the bad attitude Management has, it will soon struggle to attract anyone to stay there. Would definitely not recommend this as a stay. Even when processing the refund Greg the Manager was the grumpiest and rudest person we had met in a while.||Will upload the pics we took. Its insane how dirty the...

My partner and I purchased some nougat from the shop at this location. During the purchase the sales person asked if we where from perth we said yes we where and we just got down, he then proceeded to say that he “hopes we where sleeping at some accomodation and not inside of our car…” We both looked at each other in shock, and in true disbelief of what he just said and meant behind what he said. I looked at him and said what do you mean by that? He said nothing and just laughed, as did his coworker behind the counter… I did not find this funny at all, this was unwelcoming, rude, disrespectful, disgusting customer service, unbecoming of anyone representing a business and the south west region we have loved visiting for so many years and have never been treated like this before… We left feeling so disrespected, hollow and poorly treated. My partner and I wear good quality clothing, work hard for what we have, and to enjoy holidays and trips away such as this one only to be treated like we did by this worker at this venue was very disappointing and ruined part of our experience on this trip. I will never go back to this location, and we will be sharing our experience with all of our friends and family to be warned about what to expect when coming to this location. I hope this person sees this review, knows exactly when he did this and takes a small moment to think about the impact what he said had on us during our visit. It was not necessary, it was cruel and I truly hope he thinks twice before saying it to another person who visits and negatively impacts there experience, the business he works at and the image of the South West region that gets held in such...

Myself and my large group of family just visited this winery. Our experience was not great. We were chatting between eachother and were told “I will wait until everyone is ready” and the host was banging the bottle of wine on the table insinuating for us to be quiet. She then proceeded to say “guess my profession prior to this” we all guessed teacher as she was still acting like a teacher to adults who paid for a wine tour. A few of my family members who enjoyed the nougat liqueur asked for another sip as they were prepared to buy a few bottles of this and some wine; they were told no and not in a polite way. This ruined the mood and we all decided to leave immediately as her behaviour throughout this wine tasting was horrible. So disappointed as we have been here prior and had a lovely experience and bought numerous bottles of wine. We also had to stop her from proceeding with the wine tasting as we were waiting for 2 more people, she continued to speak and was annoyed that we were talking whilst she was. Overall a bad experience...