Shoalhaven Zoo And Adventure World — Attraction in North Nowra

KATIE KATIE KATIEEEE. 1 star is far too generous. I had originally called and ENQUIRED not booked yet ENQUIRED from a couple weeks ago with a few friends to take the kids camping. I was told that they couldn’t take bookings during the school holidays?? Okay, fine. HOWEVER. I recently phoned them again to confirm the booking date and everything else. I am appalled by the behaviour I experienced with this camping ground. When I called to confirm my booking and inquire about bringing a BBQ, a staff member named Katie answered the phone and was incredibly rude. She became dismissive and unprofessional the moment I asked about the BBQ, and after hanging up on me multiple times, she outright canceled my booking after hearing my dad’s Arab name. This behaviour was not just disrespectful but blatantly discriminatory and unfathomably racist. Camping should be about community and inclusion, but this place fosters the exact opposite. Katie’s actions were unacceptable and unprofessional, and the management should be held accountable for allowing such behaviour. I strongly urge anyone, especially those from diverse backgrounds, to avoid this camping ground. Discrimination has no place in today’s world, and this business should seriously reevaluate its practices and staff training, especially and precisely for Miss Katie. It’s long overdue for her to take a crash course in professionalism, basic decency, and how to...

Visited on the 30th of December 2023. Zoo was fantastic and one of the best we have been to. The Koala demo lady was absolutely excellent and clearly knows her stuff and loves her job. The one star is based on one lady and one lady only from the cafe when we finished looking at the animals. There were 9 of us and we ordered a heap of food for lunch and she added extra things to the order by mistake and we were given two extra hamburgers that we didn’t order and just accepted them when the order came out because we paid for them and didnt want to make a fuss.. when she realised, she was quite rude towards us saying that we didn’t pay for those while huffing and puffing & throwing her weight around. We were still waiting for other items and she said “I suppose you still want the other food” ah yes we do.. to add insult to injury we were asked to pay for the hamburgers again which we reluctantly did. This lady in particular is tall blonde (older looking) with tattoos all over her arms and a really bad attitude. This lady and her alone is the only reason for this review and as a result we will never return and will spread the word. Just because you don’t like your job there is no need to be aggressive and rude. Fancy spending collectively around $500 to be treated like a thief over two hamburgers we...

This zoo was dirty, with animals in very small closures, some of the animals are walking around in circles and scratching at the glass, lots of empty enclosures and rude and condescending staff. I was scolded by your staff in a very condescending way in front of everyone at of the animal show, for putting my hand towards a small cockatoo, I have a cognitive disability, and I don't always hear instructions clearly, I was in shock by the way your staff member reacted, I didn't know how to respond and walked out in disbelief, it did not make for a good experience at all. It would have been completely fine if she reasonably and politely told me not to touch the bird, but this was very uncomfortable, humiliating and ridiculing to be scolded like a child during the animal show in front of all the other patrons, I had to remove myself as your staff member upset me so much. I could tell the other patrons were uncomfortable with the way she addressed me so abruptly. An awful day at the Zoo. If you are after a nice day out and friendly service from staff, save your money and avoid...