Terrible service!!! called up twice (before driving all the way in to your store) to check whether you had a particular item in stock (which I was told you did)...when I arrived in store today the two women I spoke too (one on floor one sitting down at check out) were unfazed about the fact that I had been told you had a product that you actually had none of ...both replied with a similar comment : âcalling up and confirming we have stock of something doesnât actually mean we have itâ - are you kidding me?!? What is the point of saying you have something if your not even sure! And when I suggested that perhaps one of the apparent 6 people that answer calls upstairs could perhaps take the 5 steps down stairs to check the shelf so a customer doesnât drive all the way in for nothing I get âoh no thatâs not their job, they just answer phones and look at stock on the computerâ - that is ridiculous! ...terrible way to run a business, anger customers and ensure people donât return. Good news is I called re-store and without even requesting the person on the phone said âhang on while I check what we have on the shelfâ ...never again European foods, why would I bother when you clearly cant...
   Read moreHave some of the product that they used to have on Aberdeen Street but stil look prety empty. Products are just spreaded on the shelves in one row in the front and stil don't have prices on exactly like in the first day they open. In the famous cheese room, they made lots of publicity about, the water stil licking from the ceiling like in the first day. They havn't manage to repair the refringeretion in months. I went in the cheese room and have been there 3 workers, a shelf for reduced price items a big pallet troley. You need to snick around to have a look at the cheeses. Reduced items have 25% or 50% reduced labels but you'll never find how much is the full price to see what is the final cost. I have asked a supervisor how come they don't have prices for the items and i have been told that they still move things around. It would not be easier for them and for clients if they would put a price label on each product? Than will not be a worry that they are...
   Read moreThere is a fabulous selection of foods at the Marketplace. Cheese from around the world, loads of different crackers to enjoy with your cheese. The Cheese Cathedral has so many varieties that I came out of there with enough cheese to last a month but itâs so good that it only lasted a week! The Marketplace has numerous varieties of coffees and teas. Pastas, grains, flour, butter from France and other countries but best of all, from Australia. You can stock up on all sorts of gourmet foods for the biggest parties you might hold. They even sell beautiful platters, if you havenât been into the gift store area, you really should go in there and have a look, you will not come out empty handed, the platters, wood, glass and ceramic varieties are stunning, a must have for the avid entertainer. Go on! Have a look, if you havenât been there yet, your missing out on a gourmet lovers first...
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