Bimbadgen Cellar Door — Attraction in Pokolbin

When we arrived to the cellar door in relation to a confirmed online paid booking, it was very evident that the business was not organised for a 10am booking when we arrived. It appeared that we were not to be expected as they looked at the computer after acknowledging our entrance and conversation. We had booked two different online tastings for the same time in the same booking, we were then informed “we don’t usually do this” but when I asked, why was the service offered on the website, there was crickets of a response. I feel that the team member needed more training with confidence and product knowledge of the wines as some questions needed to be referred to another team member. The placement of the lounge under the window was unappealing as the window frame was filled with cobwebs, remove the lounge to enable customers to look outside out toward and over the...

I had high hopes for Bimbagden during the long weekend, but unfortunately, the experience was a huge letdown. I was really excited to check it out, but the service was shockingly inattentive. It felt like they just didn’t care—almost like they were disinterested in having customers there at all.

I expected friendly, helpful staff, but what I got was the opposite. The waiter that assisted me and my friends barely acknowledged us, and it seemed like they had no interest in making sure I had a good experience. He mumbled throughout the whole signature wine experience and did not seem like he wanted to serve us at all. For such a hyped-up place, I was extremely disappointed and left feeling ignored and frustrated.

I would never go back after this, and I definitely wouldn't recommend it to anyone looking for good service. Save yourself the...

Booked a wine tasting for 4 people. We had the cellar entirely to ourselves as it was a Monday morning. The view over the vineyard was amazing! Its been about 7 years since we last visited Bimbadgen. We sampled 6-7 wines. The girl (think her name was Lara) was very helpful and friendly. She guided us thru the background of each wine. My wife and I visit Hunter Valley a couple of times a year, but this time we took along our son and his new bride. They were first timers and hence I would have liked Lara to have given more detailed info about the grapes for their benefit. Also, felt we were a bit rushed thru it, even though there were no other groups. Overall, it was an enjoyable session and we bought a...