Macarthur Grange Country Club — Attraction in Sydney

Last Saturday the 10th of December 2022. We have an event in there and before that we have words with the owner and pay the $1000 deposit at the same time. When our event started its my Dad’s 65th birthday from the very beginning until the end it was really a disappointing for me and my family the customer service was very bad. The foods was disgusting. It was really bad. They didn’t even serve everything that I pay for my Dad’s 65th Birthday. And I pay $7,800 to do my Dad’s birthday there. And at the end they collect all the wine and champagne from tables even take away from my family. But I was paying for everything. They...

Sent an enquiry to have my birthday there months prior to the event. Never got a response. I had put a deposit on a venue elsewhere, however I really wanted to have my birthday here. Sent another enquiry a month before my birthday and got a response that what I wanted was available that day. So immediately responded to book it and went and cancelled my other venue. Then never got a response. And I also sent a follow up message. Never got a response. Then was left with no venue....

Called enquiring about a tee off time in the comps for Sunday, staff at Proshop was vague in his explanation & I was seeking clarification…..instead of providing clarification the staff put the phone done whilst talking….extremely rude & lack of customer service. I wish I had got his name (when he answered he did not identify himself…possibly being rude previously to other callers)…would be nice to name & shame this rude person for bringing MGG...