Treetops Adventure St Ives — Attraction in Sydney

My son recently had his birthday party at Treetops in St Ives. The group was mostly juniors aged between 3–7, so they stuck to the smaller courses.

The positives first: the staff were absolutely fantastic. The young girl who ran through the safety briefing and helped the kids (ranging from 4–10) had the patience of a saint and managed them all beautifully. She kept things moving, kept them safe, and somehow stayed cheerful in the rain. She was brilliant.

The junior course itself was also great — really fun, well set up, and the kids had an absolute blast despite the weather.

Now the downside: We were told the course is “all-weather” — and to be fair, the course itself is. But the amenities? Not even close. As you can see from the photos, the designated party area was basically a swamp. There’s barely any cover for 13 kids and all the parents, so when it rained, it was a complete mess.

If this is meant to be an all-weather facility, there really needs to be proper wet-weather infrastructure. It’s not hard to imagine a few covered areas or raised decking. Thankfully, there’s a council park with decent cover about 80m away, but using that made the party feel disconnected from the actual activity. Plus, you need to arrive early to secure it — some parties missed out and were stuck in the rain.

And don’t get me started on the toilets — they’re over 200m from the main area. In heavy rain, trekking there with small kids is just painful. Again, not exactly “all-weather” friendly.

Treetops seriously needs to invest in proper wet-weather facilities or at least offer people the option of a full refund on the day if the weather turns bad.

Bottom line: The activities are great fun, the staff are awesome, and the kids will have a blast. But if you’re organising a party and the forecast says rain, be prepared — it’s going to be a battle to keep everyone dry and...

Our kids were keen to try out the new tree top and we were left with mostly disappointment, with both poor service and safety measures.

Our first hand experience below:

Poor safety for the junior course. The start of the junior course is not attended for the whole time we're there hence nothing ensures the children will 100% thether in. Poor safety again, where the glider can be used, there is nothing makes sure kids won't be crossing underneath. The low clearance means it's completely possible for a kid to get hit - unsafe for both the children crossing on foot and the children on the glider, see photo. No trial course for the young ones. There are only two very short courses for the juniors and no trial. Once a child is stuck on one of them, 50% of the two is backed up and rendered useless. This is what happened when we were there. It took a long time for a staff to finally come and rescue the little guy. Service - one of my kids were harnessed and brought to the course quickly. It took 5 minutes from our 11:30 session. The other one however was just "forgotten". My husband had to intervene and ask someone to demonstrate the course for him as he was left there for a long time after harnessed. He went on the course at 11:56 - 26 minutes after our session started. Service - there is virtually no staff at the junior course. We saw a little guy peeing through his pants on the course, all over the boards. No one ever came to clean it up.

I would love a response from the team especially on the safety concerns and I will not recommend this to any one to use the junior course unless the safety...

Having visited the Wild Ropes at Taronga Zoo the day prior (and receiving excellent service), I was stunned at how differently Dan approached customer service.

My son, aged 3, was attending a birthday party. We were told there were “no harnesses,” so we patiently waited until another 3-year-old — younger and smaller than my son — came off the course. At that point, I assumed all would be fine. Instead, Dan insisted that my son couldn’t participate due to “height regulations.”

When I pointed out that a younger, shorter child had just completed the course, he doubled down, saying he had the right to refuse anyone. That might be true, but the reasoning here just didn’t add up. My child is older and taller than the one who just came off — so the explanation felt, frankly, like nonsense.

To make it worse, according to your own website, the rule isn’t about “height,” it’s about reach. And let’s be honest — no one was actually measuring reach on the day to confirm, it just felt like he wanted to ride his power trip.

The bright side? My son still had a great time thanks to Rachel, who was absolutely lovely, as well as the young staff doing the harnessing and counter work — all of whom were friendly and professional.

One final note: your waiver iPads are truly on their last legs. A small upgrade there would go a long way in making the customer...