I hope you guy see this criticism as potential to improve. My friends and I were about to go on this adventure but unfortunately we got sent home.

The staff from the base station sold us the tickets to get on the ride. As soon as our group was completed we took the Gondelbahn up to the start point. Right before the entrance of the ride a guy from the staff refused us to enter. He said we were 5 minutes to late and that we have no chance anymore to get on the ride. After little talking we eventually gave in and returned to the base station with the Godelbahn where we got our money back. It's sad, that there was this misunderstanding between the staff at the base station and the staff at the entrance of the ride. The people weren't flexible at all. Nobody told us to be at the entrance 10 minutes prior appointment.