Treetop Trekking 1000 Islands — Attraction in Front of Yonge

Let me start by saying the attraction itself was amazing. It was very fun and cool and challenging and unlike anything I've done before. HOWEVER there were a lot of things I would change. The booking process was AWFUL. I called for tickets the minute they became available online (I had been very excited and waiting for a month to grab the tickets for a bday gift)I spoke to a rep for 15 mins, he says he's going to process my tickets and I'll get a confirmation e-mail. Perfect. Turns out 3 days pass and I didn't get anything so I call back. Second rep says oh sorry THAT GUY DIDN'T PROCESS IT and you're not in our system and now he's on vacation. (Thanks a lot for waiting my time and then just leaving on vacation without any notes on my order at all?!?) So I did it a second time. Second rep says it 100 PERCENT IS BOOKED. You will get a confirmation email. 2 days later. No confirmation. I call again. No answer. I call the following day and do the entire process all over again because I still wasn't in the system. It finally works. This annoys me a lot because what if I didn't check for this confirmation e-mail and just assumed it was booked the first them and then tried to call back and they were fully booked?! I booked time off work and planned this as a gift so it was extremely important I get those tickets and it was such a terrible and stressful process!! Anyway, the day finally comes. Myself and my spouse get there at 9:45 for the 10am adventure tour and zipline tour package. It takes an hour to get the gear on because there's only two people at the station. Which was very upsetting. There was at least 20 people waiting in line to get their gear on. We had a zipline tour at 1pm, because they said the adventure tour would be done by then. But because the strapping in and orientation took an hour and a half, WE DIDN'T EVEN GET TO FINISH ALL THE COURSES!!! We pay full price but didn't get to do all of the courses because the set up took 1.5 hours?! I mean, wish someone could have said hey, maybe book your zipline tour at 2 pm because you might not finish but what did we know? Anyway the zipline tour guides were amazing and super fun. It did take a really long time. The group was so big that we found ourselves pretty bored most of the time, waiting and waiting until our turn. Maybe a smaller group of 4 or 5 would have been better than a group of 10. So at the end of the day, the attraction itself would get a 4. The way staff dealt with my order was a -100 stars and the line up and waits was a 1 star. I know this is a very new park and I don't mean to knock them on it. I am sure they are just getting into the swing of things and I hope they make some of those changes for...

I would have loved to drop a good review or a 5 star at the beginning of our day/activities but it ended badly for us. We visited this location 27 May 2023 and we (3 adults and 4 kids) ended up having a really bad day which was traumatizing. It started with a safety issue with my 9+ niece whom an instructor asked to untangle her harness, while she was listening to the guy someone yelled from another location that someone wasn’t properly geared and left unsafe. This created panic in my niece which caused for attention from the guiding adult and other members of the staff. The adult with her was trying to explain to the “Manager” that they created a state of confusion and panic for the girl and a teachable moment was lost cos they didn’t encourage the girl to learn from the incident. Also, the instructor who instructed her to untangle the harness without a guide or help around was no where to be found as he couldn’t corroborate the story of the adult present. This led to the “Manager” asking the adult to leave the premises. Then again, I was personally told that I couldn’t wear the harness to the parking lot to pick up drinks and snacks from the car as I needed to remove the harness and put it back afterwards, but to our surprise we saw other people going out to the car park with their harness while 3 staff looked on and were seated at the reception. We did call the attention of the staff and “Manager” to this discriminatory act and the whole incidence escalated which resulted in the “Manager” calling cops on us and guess what as expected they gaslighted and manipulated the whole incidence.

The “Manager” lied in her narrative to the cops which the cops admitted that it was a waste of time and resources to call them to such unfounded matter. The “Manager” and her power driven staff lacks the tenacity and capability to work in a multiracial environment. We never enjoyed the harassment and treatment given by the facility, this will go down memory lane even with the kids. I WILL ADVISE YOU TO STAY AWAY FROM TREETOP TREKKING 1000 ISLANDS, if your skin...

I give this place a 3 because I was unable to complete it due to weather issues. I have visited 6 of the tree top trekking locations in Ontario, 1000 Islands being my 6th location. This location had been highly talked about by other tree top trekking locations that it would not disappoint but actually it was my most disappointing location yet. Why? This location is a 6 hour drive for me to get to. I stayed in a hotel because it is such an extension drive. When I got to 1000 islands the weather was great, about 1 1/2 hours into the ziplining/ariel courses it started to thunder so I had to get off the course which is completely understandable. The weather was calling for thunder the rest of the evening so it was shut down for the day. Glad it was because my safety comes first. Great call staff. They told me I can rebook so I did for the next day because the weather looked awesome. No rain in forecast and I was doing it 11am. I booked an extra hotel last minute because it's not a drive I want to do again if I can complete the courses now. I get through beginner, intermediate and the advanced courses, the staff make an announcement that the wind is a factor now. They said we will wait 30 min because the limit is 45km/mph, right now it's at 46 to see if the wind calms. As a trekker I was highly disappointed, I didn't feel the wind or unsafe. I understand there are guidelines they have to go by but to me that was unbelievable since I couldn't feel the high winds or the trees blowing at all. After 30 min wait they said it's not gonna get any better we're shutting down. To my utter disappointment I said nothing and left to drive home unimpressed with this location. I say all this to tell anyone driving a long distance to this location CHECK WIND AND RAIN before you go. With all that said, the staff were ok, the courses that I did were lovely and fun to do. They also have some fun riding obstacles like a horse and skateboard. Really cool!! The staff did say I can have my money back but I'm a season's pass holder so I don't think that would...