Zoo de Granby — Attraction in Granby

This zoo used to be great, and we've come back year after year, but after last week's experience, we won't be back. Before deciding to purchase tickets during our holidays, we noted that there was a strike. On their website however, they protested that nothing would change, and that the animals and service to customers would remain the same. We noticed a couple of days later, that their prices jumped from $99 to $139 per person for a membership. Annoyed, we purchased anyway since we made plans and the website assured us of no change. When we visited, we noticed quite a few things amiss. Most of the interactive experiences were closed. This was a big deal for us because this has always been the most special part of our trips. Looking into the Ray Bay that was cordoned off, it looked terrible, the water quality looked very dirty compared to other years. Surprised, we asked if it would be up and running the next day. A young employee gave me a muttered, "I don't know". I get it, they're on strike, but we were frustrated that the website stated otherwise. We moved on. Then, the bird feeding was closed. You couldn't even walk into the bird enclosure. After walking through the continent of "Africa", we noted that the building with the interactive museum was closed as well. Upon reaching the camel ride area, that wasn't available either. Our son was finally old enough to ride it and was so looking forward to it. On top of all that, there was no potable water. You couldn't refill your water bottles, or get any fountain drinks, including coffee! While they had beer available starting at $9 per can, they had no coffee available. Finally on the 4th day, coffee was made available and the water was back on. We noticed on the 3rd day that they had more than 1, but maybe no more than 2 "water refill stations" for the whole park, including the water park (Amazoo) side. The short lines were so incredibly long. For example, we were third in line and we waited 45 minutes. This happened everytime. Finally, they had closed the water park's main entrance which forced us ALL the way through the zoo. This was a huge hike for a 4 year old, after days of walking. Again, this came as a surprise and we would have come with our own stroller instead of renting one every day for $15 p.day. Despite all of this, we made the most of our trip and decided we would call later and discuss our experiences with customer service. We had hoped that after a day or two things would resolve and we could experience what we had paid for. Bit in the end we called customer service and after waiting on hold for 30 minutes, I spoke with someone who said with contempt, "well, you accepted the terms when you purchased the memberships which include them being non-refundable". After interrupting me many times, I reminder her what was written on the website and she actually said, "we never wrote that". I don't know how to argue with crazy so I said, well I'm not lying, and we just watched the news and you guys were saying the same thing. She responded that they can't comment on the news and it actually has nothing to do with them. I was in disbelief. I still am. I said, how can you, after hearing our experience, not offer us anything? And I even said, your website is now offering $10 off each ticket purchaser because of the missing activities. She said, no, that's only for day pass holders, not members. They can't help that they're here during the strike. I said, we drove 12 hours to get here because your website provided false advertisement. She said, I can give you my supervisor's number. This was after she already spoke with said supervisor. I said, wow, I'm honestly in shock at your apathy. She said finally, I can give you $10 towards your next purchase. I replied that we wouldn't come back based on this experience and $10 felt like a slap against the just under $500 price tag. Maybe if they treat their customers, staff and animals better, they might see a turnaround but we'll spend our money on better places in Granby, like the Parc au Diable vert, and...

Location: 📍🌳 Granby Zoo, located in Quebec, is a magnificent destination for animal lovers of all ages. Nestled amidst lush greenery, the zoo provides a perfect setting for visitors to immerse themselves in the wonders of the animal kingdom.

Animal Variety: 🦒🐅🐧 Granby Zoo boasts an impressive collection of animals from around the world. From majestic giraffes and graceful tigers to playful penguins, there is a diverse array of species to admire. The zoo's commitment to conservation and education is evident in the well-maintained habitats and the engaging exhibits that allow visitors to learn about different animals and their habitats.

Visitor Experience: 🚶‍♀️👨‍👩‍👧‍👦 The zoo offers a well-organized layout, making it easy for visitors to navigate and explore. With spacious walkways and clear signage, you can efficiently move from one exhibit to another. Additionally, the zoo provides informative and interactive experiences such as animal feedings and presentations, creating memorable moments for visitors of all ages.

Facilities: 🍔🎢🚽 Granby Zoo offers a range of amenities to ensure visitor comfort and convenience. There are numerous dining options available, including food stands and restaurants, where you can enjoy a variety of meals and snacks. The zoo also features attractions like amusement rides, adding an extra layer of excitement for families with children. Additionally, clean and accessible restroom facilities are conveniently located throughout the zoo.

Conservation Efforts: 🌍🐾 Granby Zoo actively participates in conservation initiatives and plays a vital role in protecting endangered species. Through partnerships with international conservation organizations, the zoo contributes to various research and breeding programs. Visitors can learn about these efforts and understand the importance of conservation in preserving our planet's biodiversity. Accessibility: ♿🚶‍♀️ The zoo strives to be accessible to all visitors, providing wheelchair accessibility and designated parking areas. Additionally, there are rest areas and shaded spots throughout the park, offering opportunities to rest and recharge. Granby Zoo offers an outstanding wildlife experience for visitors. With its diverse range of animals, well-designed exhibits, and commitment to conservation, the zoo guarantees a memorable and educational outing for the whole family. 🦁🌿 So, grab your camera, pack some snacks, and get ready to embark on a wild adventure at...

My wife daughter and I decided to go visit Granby Zoo at the last minute yesterday April 15th 2023 since the weather was at least 25°C and sunny. We bought afternoon tickets which came out to about 20$ea. The Zoo was not too busy and we got to see pretty much everything from about 3p.m. till closing at 5p.m. Seemed like most animals were out and visible for all to see. Some onsite restaurants and snack bar were opened as well as ice cream counters and souvenirs stores. There were lots of water fountains to wash your hands that were not operational and not much staff to guide you during your visit. Perhaps still a bit early on their season. The windows to observe animals could have been cleaned once in a while filthy from kids ice cream hands and fingerprints that made clear pictures somewhat difficult to attain. They hand you a map of the Zoo at the door with the purchase of your tickets but it isn't clear where you are as the map is cartoony and hard to read. They should also have more staff available to guide you if you're not sure where to go. Throughout our visit we heard a lot of parents reminding their daycare raised by strangers kids to look at the animals rather that f around and seek their parent's attention by some other means. Lots of different people races were present and lots of different dress codes as well. Lots of animals to see but you have to enjoy walking alot to see the whole zoo. The train was not working either unfortunately. We did have a good time though as our daughter enjoyed the animals and spending precious time with her parents. I would definitely recommend going there but bring your walking shoes and have time to spare you can't really rush your visit if you wanna enjoy it. There was plenty of parking and it was easy to find. We will go back for sure and hopefully there will be more staff and everything inside will be opened. Here is the address to put into your GPS or Google maps. 1050 Boulevard David-Bouchard N, Granby, Québec, J2H 0Y6 GO NOW, STOP HESITATING YOU WON'T REGRET IT, ITS DIFFERENT FROM ANY OTHER OUTING YOU CAN...