Kingswood Entertainment Centre — Attraction in Hanwell

My husband and I decided to try this place out last night. We had never been before. We showed up just after 7pm, and rented a bowling lane for 2 hours. We paid just over 32 dollars (10 dollars an hour, and 2 shoe rentals at 3.99). We were given a sheet to keep our own score (for me, that was new and I felt really old school). When we got to our lane, we noticed just how close you are to the people next to you, I mean were pretty much in each others laps. We started our game and realized quickly that this was awful. The pins looked like candle sticks, the balls were extremely small and light, and you had to reset your pins after your turn was over. We figured we would give it a try but we were really not happy with just how out dated this was. I decided to ask to have 1 of the hours refunded. When I got to the counter, I spoke to a girl named Rachel. I never once told her the reason why I wanted the refund for the second hour (not that she asked either), just simply asked if it could be done. She proceeded to tell me I only had 15 minutes left. I told her I paid for 2 hours. She said I only had 1. I told her I paid 32 dollars, and she said that was correct. I asked to clarify the price of everything and she said 10 for bowling, 3.99 for shoes. I mean, I'm not a walking calculator, but I know this doesn't add up to 32 dollars. She started to get really snappy with me, to the point that I told her she needed to relax. Finally the girl that originally helped came over and said she was sorry and she forgot to add the second hour. I said that wasn't a problem and I just wanted to have it refunded anyways. So this Rachel girl attempts to start this refund, she never apologized, and she continued to give complete attitude. I asked if there was a manager to speak with and Rachel said that was her. I was instantly BLOWN AWAY! I said that this was our first time there and said what an awful experience it had been. She didn't even look at me. I said to her, you know as a manager, this is usually when you try and apologize to your paying customer. She just barked at me again saying that she felt attacked and that she didn't want to deal with it. I never attacked her. I tried to make sense of paying 32 dollars for what she said was an hour of bowling. It's a good thing the other girl was around at that time to admit I had paid for 2 hours. I was so mad after all this that I asked to get refunded completely so I could just leave right away.

I'll never go back here. I can't believe that this is how they do business, and treat customers. I have to say, for the amount of money this place makes, I can't believe they don't upgrade their bowling. Tracadie has like 5 people that live there and their bowling alley is on point! So very...

Kingswood was awesome during the first years it opened. My friends and I used to go alot for bowling and the teen dances they held. Now, it is pretty dated with too much going on all at once and not in a good way. The layout is hard to navigate if you're doing arcade, laser tag or the kids climber. Now they have also expanded the birthday party rooms squeezed way in the back. My kids have gone to a couple of birthday parties up there this year and it was pure chaos both times. It is so hard to keep track of all the kids because of the crowding that I couldn't really enjoy myself at all. Mostly the adults stood around for a while between activities with the kids running and complaining about having to wait so long. Kids are excited. Adults are annoyed. This should not even happen at a venue. The hostesses clearly have zero experience with children and have no clue how to run a party smoothly and we barely saw them. For the price you pay, you don't get nearly enough food either. We ended up buying extra pizzas so nobody was hungry. More waiting. The juice is made in a plastic jug which I think is very stingy of them and possibly unsanitary. Juice boxes would just be more logical. All this said, the Kingswood staff tried to tell our friend that his payment for the party couldn't be found in their computer and if he couldn't find his receipt from when he went in to pay, he would have to pay again. What kind of upstanding business doesn't keep records? Save your money and go somewhere...

Left so disappointed. Why? I showed up with three friends on a Friday night to play arcade games, we were surprised to see it wasn't too busy. We quickly understood why: many games did not function well, if at all. This included Mario Kart, air hockey, hurricane simulator, basketball and others. The games are very expensive to start with, and one of them took our money but did not work. Brought it to a staff member's attention, they were not apologetic and did not seem to care to turn it off. I had to ask to get a refund on my card - which I assume they did but I'm not completely sure. Some games are outdated and a lot of them just don't look well-maintained. I guess they invested in their bowling area instead. One of my friends was looking for the option to earn tickets towards prizes, but couldn't find it, even though there was a sign at the counter "Pick up prizes here". Huh? So we can't win prizes? There were lots of staff, so nobody seemed to be overworked and running around (like some reviews mentioned). The place is expensive and NOT that great. Spend your hard-earned...