Cyclorama de Jérusalem — Attraction in Sainte-Anne-de-Beaupré

I want to share my experience communicating with the owner (cashier), rather than the overall experience at the venue itself. I arrived with three others, and we confirmed that the tour would be 30 minutes. After purchasing our tickets, we entered and waited for 20 minutes without any guidance, and the speakers weren't working. We attempted to scan a QR code, but it didn’t function.

We decided to leave and approached the reception to ask if we needed a guide or any assistance. The owner/cashier informed us that they had forgotten to send someone and attempted to call the guide. We explained that we were short on time and had already waited for 20 minutes. He stated that they couldn't issue a refund and then began a video call without responding to us.

I continued to seek clarification about the situation, but the owner/cashier became very angry, left his booth, and started speaking disrespectfully. I calmly explained that I was merely providing feedback about our experience and that I didn’t even need a refund. He shouted and insisted that we were the first group to encounter such an issue, and compared our situation to asking for a refund after a movie we didn't enjoy. I reminded him that we didn’t receive the full experience or service, and therefore we should be entitled to a refund.

Overall, the owner was extremely disrespectful and unprofessional, while we remained calm and simply offered...

We have stopped there several times since first seeing it and thinking it was a velodrome building for bike racing sports. The first visit we stayed through 2 English and one French "tours" following the laser pointer identifying the various buildings and locations in ancient Jerusalem. We rented the binoculars - so worthwhile! - the detail included by the artists can be best appreciated with a magnified view. Yes the attraction is low tech and certainly is of another century but the artistry and accuracy are spectacular. An upgrade to the entrance and gleaming stainless / glass / marble accents won't capture any more of the loving talents put into this 360 degree mural which immerses one in the Jerusalem on the day Jesus was crucified. It is one of few remaining examples of the "Panorama" attraction that preceeded motion pictures and if it were in Montreal or Toronto or New York people would be lined up to have an opportunity to virtually travel in place and back in time. Looking forward to...

The painting/art work is impressive, considering it was created in 1895. The building needs updating, the sound could be better, a bit expensive for what you get. Also felt that the narrative was all about the painting and the artists, when it could have been more biblical and historical about the city of Jerusalem. I felt that the people running the place are not keeping with times, this could be an amazing experience if updated and more time spent on the narrative. To the management, check out the bible museum in Washington, creation museum and the ark encounter in Kentucky USA, these are all great examples of how history and the bible can be brought to life and more engaging...