Horrible attitude towards customers. It is almost impossible to reach room service, they almost never answer calls from your room’s phone, if you need something, you have to go to the front desk in the first floor and ask them in person. The room service people are constantly showing a bad face or speaking scornfully to customers. Breakfast is way worse than any other Enjoy hotels in Chile, the bread is stale and the fried eggs smell like expired (?). Highly recommend NOT to have lunch in the restaurants inside this hotel. There are plenty of great food places in La Serena and Coquimbo, DON’T waste your money in this hotel