The hotel is old and poorly maintained. Once you enter the room, there is a musty smell. The faucet and the floor of the shower are full of scale and mold. After calling the front desk for half an hour, no one came to deal with it. Later, a cleaning lady came to communicate and had no solution that day, saying that she could only change the room the next day. After the manager on duty came up, he still didn't solve the problem. He brought up a fruit plate and pretended to smile. The fruit was still rotten (Figure 5). The next day, there was still no staff who took the initiative to change the room for us. After asking again, we changed to another room of the same room type. The problem still exists. When checking out, the front desk did not have any words of apology, nor did they ask about their feelings and feedback during the stay. This trip was very tiring, and I didn't have the energy to argue with the hotel. I raised three questions and still couldn't solve them, so I had to endure it. The famous Ritz or this very bad experience is even more exhausting. Anyway, Diptyque's shampoo is quite easy to use.