Monteverde Extremo Park

Unfortunately, I am here to share a story of terrible customer service. I started the day super excited to go bungee jumping (a bucket list activity, as it is for many). We were told to get geared up where we were met with not so friendly employees, I don't know if they were shy but they didn't even greet us or smile or try to make us feel at ease before such a big jump. The main guy finally arrived and he was kind, he asked our names, made a few jokes.. Time for the jump, we go, it was amazing and scary and all the things you could imagine before launching yourself off a floating platform. We get back, big grins, adrenaline running through us, and now we get to see our videos! (While you are jumping they have someone video taping you from the platform and you have a go pro on your helmet.) At the end they show you your videos and you have the choice to buy 1 for $30USD or 2 for $40USD (Arguably the most expensive videos I'd ever buy in my life but I really wanted the helmet video). Well, everyone had one except me. The go pro on my helmet stopped recording before I jumped. I was pretty sad, this was the once in a lifetime video you'd want to keep and show your friends and family and look back on when you're old and have stories to tell, but the guy showing me the videos actually couldn't care less. He didn't want to find a way to "help" me. And I say "help" because well, they are responsible for the recordings and for such a BIG company, for a video that costs you absolutely 0$ AND you make 100% profit on all of them, they didn't want to at least provide me with the one from the platform. Anywho, I went to go see the manager after who was on the phone, turned away and told someone else to deal with me. When that person went to go talk to him he made a little hand gesture like "shoo" and shook his head "no" - I could see it was all glass in the office. They didn't care. I offered them some advice and said, it was really unfortunate that such a great activity had to turn sour for such a silly little thing, they should consider putting customer before profits, and that they had extremely poor service. So many companies go above and beyond to ensure their customers have great experiences but EXTREMO DID NOT. To put things into perspective, we were a group of 4 collectively spending nearly 1000$ doing activities in one morning. My boyfriend and my friend also bought their videos BTW and they didn't want to throw mine in just to say "sorry for not getting the helmet one, this ones on us" LIKE THATS THE LEAST YOU COULD DO. All that to say, it was extremely cheap of them, like disgustingly cheap and clearly you are only money driven and don't care about your clients. Really unimpressed. Would not recommend.

I'm sorry to the kind employee who greeted us, spoke to us and was actually really nice to us at the front desk, he was the only one that really made us feel welcome. He was great. I would give him 5 stars.