Oh well, oh well...!

The location is great, the vibe is fine, the music is chilled and cool, and the food is good, but the service is appalling. When we arrived, the staff was welcoming, and after we confirmed our booking—a Balinese bed that in itself doesn't have any extra benefits other than having more space and being able to eat in it instead of having to reserve a table—we proceeded to have and order breakfast at a table. The waiter couldn't seem to be more disengaged, more occupied chatting and joking with his colleagues as well as welcoming other visitors when they were coming in—all this in the middle of taking our order. Once he had time for us and our order, he wasn't very helpful with our questions. Once we finished breakfast, the waiters just disappeared. No one around to ask further questions, so we just headed to our bed, assuming that the breakfast bill would be added to our bed.

From there, trying to get the staff's attention and get something ordered from the bed was a mission. Lunchtime came, and we decided to have lunch at a table instead of in the bed; similar experience as breakfast: an unfriendly, disengaged waiter that was also forgetting things from our order. Back in our bed, we were trying to order some drinks. Trying to get someone to take our order was very difficult and took too long when the waiters came; they came with a very bad attitude and almost made you feel like they were doing you a favour.

Personally, I don't think location can make up for bad service, so I definitely won't be coming back or will recommend this place to anyone.