Le Roy René Confiserie Aix-en-Provence, boutique de la Fabrique — Attraction in Aix-en-Provence

On a trip to Southern France a couple of years ago, at the Nice airport I saw the Suprême de Pistache from Le Roy René and, being a lover of all Pistachio-based sweets, I knew had to try it. It turned out to be the best pistachio paste I've ever had in my life!

Last Christmas, I decided to buy more of these both for me and for Christmas presents to bring back home in Portugal. I contacted Le Roy René's customer service and Amina Mokhtari helped me clarify any question I had, and thus I made an order to be delivered by Colissimo in Perpignan at a place open 24/7. Living in Barcelona, I drove a total of 4 hours on a Saturday to retrieve my package, only to arrive there and see that my package had been moved that same morning to another place that was closed after noon.

I contacted Le Roy René's customer service again, shared my concern, and they agreed to compensate me by sending a new package, completely for free, to Portugal - covering the costs of the replacement products and also of the international delivery. This despite the fact that Le Roy René themselves were not responsible for my bad experience, Colissimo was! The package arrived home safely, just in time for Christmas.

Thank you, Le Roy René for making sure I had my package on time for Christmas and thank you Amina Mokhtari, for all your help - you're a star!!

The quality of their products is exceptionally high, but the customer service is where they really shone bright. Anytime I'm in Southern France, I know where I'll be...

I ordered 6 boxes of Navette Cookies to Canada. When they arrived I observed that all 6 boxes expire in less than ONE MONTH. I have emailed Le Roi Rene but no response from them. I guess they don’t care about customer service or their reputation. Even dog food is not sold with less than 30 days expiry and when grocery shops have food close to expiry, it is sold at big discount. I paid full price and look what I got!!! Buyers beware of Le Roi Rene if you plan to trust them with online ordering.

UPDATE - August 7, 2023. Le Roi René has kept their promise and refunded the full amount for the nearly expired products. I appreciate it very much and will be ordering again in the...

Après avoir vu un reportage à la télévision de cette confiserie et en tant que provençal, j’ai décidé de m'arrêter à l’usine de la confiserie afin de découvrir le calisson. A la télévision, la direction est fière de présenter des calissons confectionnés avec des amandes de Provence, à l'écouter on pourrait même penser que tous les calissons sont fabriqués avec des amandes locales, en vérité la majeure partie des amandes vient d’espagne et les fruits confits sont d’origine du Maroc (mais confits à Apt) donc pas de Provence ! Tout est donc que marketing. Effectivement, la confiserie propose des calissons avec des amandes provençales mais seulement pour une petite série (100 ans de l’entreprise), et encore, la recette ne contient que 50% d’amande de Provence (l’autre vient toujours d’espagne). Bref très déçu par cette confiserie qui en quelque sorte se paie de la tête des clients. Ps: vous pouvez trouver leurs calissons sous la marque DEELUXE dans tous les magasins LIDL de France et pour...