Chateau des Marres — Attraction in Draguignan

We booked a tour at 11am by eMail and made the deposit. When arriving, a from the beginning very unfriendly old woman said there are no tours at 11am and they put us at 3pm. We even showed her the emails where they even mentioned there are tours at 11am - I am happy to upload the mail here. Instead of being sorry, apologizing and looking for a solution she was even more unfriendly and arrogant. The way of talking and behaving from the woman was not at all welcoming and we did not have time to come again at 3pm. So we took the deposit back and left. Really no manners and costumer services. Please send her to costumer service school for manners. No problem, there are many more chateaus and we are happy to spend our money there. On top the little dog of the chateau almost bit our little daughter who wanted to stroke him.

Addition: dear owner please stop writing fairy tale stories that you warned us about the dog and told us about age, cancer etc. of the dog. This is simply not true. We were in discussion with the woman regarding the visit and for a few seconds we did not watched our daughter when she approached the dog. The woman put the dog away and apologized for the dog since our daughter cried very bad until we were in...

Absolutely terrible and unacceptable behaviour from the old woman at the entrance of the store reception. No manners to welcome the guests, we will definitely never step in again and will make sure that none of our families and friends consider visiting this vineyard. We had a written black and white confirmation email for Sunday at 11am a vineyard visit, and the woman at the reception started literally screaming on us saying that they do not have any tours even after we showed written confirmation she was still behaving like she is in a BAZAAR instead of simply apologising that for unknown reason they did not want to have paid tour to take place. In addition her aggressive dog was running around without a chain and making to cry our little girl. After at least when the dog was behaving aggressive and barking non stop the woman put finally the dog away and apologised for the dog. It is really ridiculous to have to deal now-days with such an incompetent and rude people at a place where you expect simple...

Beautiful scenery and the rose is fine. However, the hospitality is not acceptable. In my opinion, this is not the way you treat your customers when you want to run a chateau of value. We wanted to buy some rose, and the employee (Olivier) offered us a discount - €30 per bottle instead of €32,50. We therefore decided to buy multiple bottles. Back home, we found out they didn’t give us the discount but even charged us 37,50 per bottle! When we returned the next day, we expected to receive a sorry and (at least) get the difference back. But the woman in the shop received us with such arrogance, denied that this could have happened and walked away to help another customer. After a phone call with Olivier he was only repeating himself, denying what happened, and not looking for any solution: the price was €37,50 and that was it. Eventually after we said we wanted to speak to the owner, the owner said we could have a bottle of rose. The bottle was not even worth the amount we...