Poor Service and hygiene and service post covid. I first visited here in 2013 and was excited to show my family with young children this nearly 10 years later and was extremely disappointed. It doesn’t look like the place has changed since then for the worst. As in there hasn’t been any upkeep, refurbishment or even improvements in the last decade, post covid. The most enjoyable part was probably the boat ride to the beach and back. No fault of their own the beach is scattered with litter. Very picturesque in most parts the children enjoyed playing with the waves and building sandcastles however when hunger did strike that’s when the real issues arose. The pina colada that was ordered, came back warm and as it is made with cream it started to go green, so noone touched that. About 70% of the food on the menu was unavailable and considering we’re not allowed to bring any of our own food unto this beach this was more than frustrating. We had to wait nearly an hour for the food as something broke in the kitchen so they had to make it and deliver it to the beach. At that point we were fed up and ready to go home and asked for the food that was ready to be given to us by takeaway. As well as that the female toilets were not available only the dirty urinals and the male toilets were unclean, had no functioning water to flush abs there was no access anywhere to wash your hands unless you went back to the other side on the hotel. Someone did acknowledge the poor service and apologised. It’s also worth mentioning that we visited on a Monday, which was the excuse that we were given when things went wrong as the weekend is their busiest period. As someone who is lying as much as another person who would pay on the weekend I expect to get the same service. The two stars are for the moment the children enjoyed playing with the waves and the fact that poor service was acknowledged and...
Read moreLet me start off by saying if I could give the resort zero stars I would. I recently visited the resort with my wife and some friends. We were optimistic at the beginning of the visit as my wife had attended the resort a few years back but the only enjoyable part of the experience was the boat ride across to the main beach area. The cost for entry was 25GHC per person and no food or drink was allowed to be brought to the resort. After arriving at the main beach and being approached by the waitress we informed that more than half the food and drinks menu was unavailable. This included simple items such as sprite and fanta. Other items not available were alvaro and Smirnoff ice (which is my wife's favourite so she was not impressed). As for meat, fish seemed to be the only thing available and even then the tilapia was limited. Now I would not be so upset if the resort had not insisted we cannot bring any food or drink ourself but they also didn't have basic items from the menu so this combined with the quality of the food which was below average made it infuriating that we were required to pay such a price and receive such poor service. And on top of everything their washroom and urinals were very dirty and stinky it smelled like it hadn't been cleaned for months. The beach itself was not the cleanest either it had a lot of rubbish scattered across it. The resort has the potential to be a good tourist spot and be a 5* resort if there is...
Read moreWe visited over Easter weekend. Close proximity to Accra and ease of driving is the main positive. Even close to the beach the road is quite fine, unlike other local beaches, and there is a big parking lot. We're obviously foreigners so we were asked for tip money at every turn - the parking attendant even told me I owed him 800 cedis! He physically stood in front of my car until I gave him something, even when I said my kids were trying to change their clothes. There were plenty of other people leaving at that time he could've asked but as a female alone with three kids I was the chosen target. The food was also not very good and you can't bring your own, but that's to be expected, and only one bathroom quite far away. I would suggest arriving early and leaving early, to avoid crowds - I was hit with a football twice and our table was taken over by another family even with our stuff covering the surface and chairs. My kids enjoyed playing in the surf and it's marginally cleaner than the local Accra beaches so don't rule it out - but keep...
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