Euronics Bruno — Attraction in Vicenza

They have the merchandise but, oh my, I’ve never seen sales people work so hard to NOT make a sale. I went in to find a washer/dryer combo in one machine as well as get an air conditioner, more than ready to spend money.

I walked away empty handed, though, because everything came with a supposedly difficult problem.

The sales woman for the washer/dryer unit said it was AGAINST THE LAW for them to deliver a single unit combo washer/dryer and pick up both my current washer and dryer. According to her, Italian law PROHIBITED them from picking up two appliances. They could only pick up one because they were delivering one. It was the LAW she insisted at my incredulity. What a bunch of crockwash. Upon asking to speak to the manager and presenting my needs—and asking pointedly that surely it wasn’t against the law and did they truly want to lose a sale when they could offer an add-on service for more money?—they made a phone call. Sure enough, they could offer the service for €50 extra. It wasn’t against the law after all; it was against the original sales woman’s knowledge base and it was easier for her to invent a lie than to discover how it could be done.

I thanked the woman at the info desk—I truly did appreciate that someone took a little initiative upon being pressed—and went on to look at air conditioners. Due to the heat, I was ready to walk out with one that day. In the end, the salesman convinced me that a wall mounted air conditioning unit was far superior to any and all of the portable floor models, which don’t really fully cool a room. So my attention went to the wall mounted ones to which he said I might as well wait for next year since they couldn’t install it before September. Had he gone for the sale with the point of view that I’d be ready to go for next year—wouldn’t that be a good thing?— and I’d be prepared for an eventual Indian Summer this year, I’d’ve probably pulled out my wallet and gone for it. But he didn’t. So I left. Empty handed.

Will I go back? I might. Like I said, they’ve got a store filled with good merchandise. Just know that customer service and an informed positive sales approach is not part of their store culture. I imagine they’re good order takers, though. They must be or how could they stay in business?

If I were the owner or manager, I’d invest in some good customer oriented sales training.

Hope this review helps prepare your mental headset in advance so you can have a better shopping experience than I did. Forewarned is forearmed as the...

Went to purchase an inexpensive TV. Found one. Great. Sales person said he would be back - ended up having to go find him because he was chatting and laughing with a coworker. He said he would look up the tv to make sure it was in the store. He came back and said they did not have it, but had only one left of the same model that had been “professionally configured” and cost €50 more. I asked him if he meant the display settings had been changed, he said yes, but by a “special tool” so it was a different model. I said no, not a chance. He then told me he could order one for me, or I could pay for the more expensive one the had in stock. Absolutely not. THEN he said he would still sell it to me but would have to reset the TV settings.

This store tried to con me into paying €50 because someone had changed the display settings to make the “picture brighter”, but could easily be erased by a simple TV reset. THEN tried to charge me €3 to keep the receipt on file at the store because “paper receipts usually get damaged”. What an absolute horrible sales place this is.

If you want to argue with someone so you don’t pay for unnecessary, meaningless things, then this is the store for you. It makes me feel dirty just...

Una odissea di 5 mesi per 100 euro. Acquisto un auricolare bluetooth jbl da 100 euro il giorno 31/12/2022, alla sera li tolgo dalla confezione per configurarli trovandoli rotti come si vede dalle foto. Il giorno 02/01/2023 ovverosia due giorni dopo l'acquisto mi reco in negozio per sostituire il prodotto difettoso, come previsto dalla normativa europea, che prevede la sostituzione entro7/10 giorni dall'acquisto. Il commesso innanzitutto rifiuta il reso, e si rifiuta di inviarli al centro assistenza dicendomi che lo devo fare io. Li porto io stesso al centro assistenza che dopo averli inviati a jbl mi risponde ( primi di marzo ) che sono da sostituire o rimborsare, cosa che ovviamente come riportano avrebbe dovuto fare il negozio subito. Li riporto in negozio, dove non comprendendo quanto scritto loro dal centro assistenza e chiedendo un documento da jbl, prima chiamano il centro assistenza poi mi riferiscono che li invieranno nuovamente, questa volta loro a jbl per la conferma del reso o sostituzione. Nel frattempo scrivo quì la mia prima recensione alla quale il loro centro assistenza risponde invitandomi a contattarli, lo faccio, mi ringraziano e poi più nulla. Aspetto la roro risposta che alla fine arriva il 27/04/2023 poco meno di 5 mesi per un paio di auricolari che per legge dovevano essere sostituiti subito. Nel mezzo di tutto questo ho perso in tutto circa 20 ore tra attese snervanti e viaggi. Per avere alla fine un buono, spendibile presso di loro... Politica dell'assistenza inesistente, pratiche burocratiche assurde e quasi incomprensibili al punto che il personale stesso non sa cosa deve fare e per compilare un modulo ci si mettono in tre... Morale, spenderò o regalerò al più presto il buono, dopodichè non metterò più piede in quel negozio. Sconsiglio vivamente di acquistare presso di loro. Non rispettano le normative europee sulla politica dei resi, e qualora uno avesse la perseveranza di continuare ad insistere per esercitare un suo diritto lo fanno dannare fino all'esaurimento. Non li ho querelati per il momento data la cifra esigua, ma mi informerò sulle possibilità e tempistiche. Nel frattempo ho già mandato la segnalazione all'associazione consumatori, ma soprattutto sconsiglio e sconsiglierò sempre a chiunque di fare acquisti da loro. Questa vicenda per mè al limite dell'orrorifico si rivela essere a metà tra il comico e il tragico. Cinque mesi, per 100 euro. A saperlo li...