My family and I booked a private ski lesson with Moiwa ski resort. We were taught by Miss Maki, Mr Shin and the boss whom we didn’t get the name. We had a blast and they took really great care of us. All the three of them were fantastic and they were the saving grace for this review. It gets downhill from here.

We were totally unimpressed with the main counter staff. One of our family member had an accident while skiing on his own. The counter staff managed to get a medic to check on him and recommended for him to make a trip to a hospital for a detailed checkup. Not only did they refuse to assist us to make a call for taxi to send him to the hospital, THEY GAVE US TOTALLY WRONG INFORMATION! They told us that the nearest hospital is closed for the day and could not offer us alternatives and left us on our own.

In the end, we had to make own back to our lodge slowly. Moiwa Lodge’s staff was totally different and they were a gem!! They assessed the situation and assisted us to call an ambulance to send my family member to the hospital promptly. We were also told that the hospital was indeed closed on weekends, but they do accept accident emergencies via ambulance. What puzzled was that the local staff at Moiwa Ski Resort did not know such simple, yet important information, and it did give us the impression that it would give them bad publicity if an ambulance were to appear at their premise. TOTALLY DISAPPOINTED to say the least.