Toyota Motor Corporation - Motomachi Plant — Attraction in Toyota

Dear TOYOTA, I am the owner of a 2024 Toyota Highlander Hybrid, purchased from an official dealer in Ukraine in September 2024. After just over half a year of ownership and nearly 20,000 kilometers of use, I feel the need to share an honest review. Visually, the car is very attractive (though this is subjective). However, the quality of materials is a mockery of the customer and a real disgrace for Toyota. If this is how premium vehicles of the brand are made, I can only imagine what to expect in lower segments. The plastic used is the cheapest and creaks in almost every area: the dashboard (especially at the junction with the windshield, where there’s not even a rubber seal), door panels, and the plastic under the steering wheel (a loose piece just hanging there, with no proper fastening). The instrument cluster, which is covered by a second layer of glass, is already full of dust. I’ve read elsewhere that this happens because the cover is not sealed with adhesive, but simply clipped on. At around 10,000 km, the trunk cover (cargo shade) started to creak. I visited the dealership three times before they finally made a video and acknowledged the issue. Toyota eventually replaced it — but with an even worse one! They installed a cover manufactured in 2022 (in a 2024 brand new car), which started creaking even more the very next day. Back to the dealer again — this time they disassembled and added internal padding. While it no longer squeaks during regular driving, on cobblestones or uneven surfaces it still produces loud vibrations throughout the cabin. There was also a creak from the interior trim of the tailgate, which, to the dealer’s credit, they managed to fix. The second-row seats also rattle unless the backrest is positioned at a specific angle. There is a knocking sound from the jack in the underfloor compartment because there’s no noise insulation padding under it at all. Even the small hooks in the trunk for the cargo net rattle constantly. The sunglasses holder is just bare plastic — no microfiber lining whatsoever. All the materials used inside are the cheapest possible. I honestly believe Toyota could add $1,000–2,000 to the price and make a much better interior. Because as it stands, it doesn’t feel like a $65,000 premium SUV — it feels more like a $10,000 used car with 200,000 km on it. Exterior materials are also of poor quality — especially the plastic panel under the windshield. It flexes and flaps in the wind, and at highway speeds it makes a very audible rattling noise. Overall, I’m extremely disappointed. Toyota is no longer what it once was. This is the last Toyota our family will ever purchase. UPD. If you truly value your official slogans and they are not just empty words, then please contact me. Contacting the Ukrainian distributor or supplier does not lead to any resolution of the problem. I have all the proof that I am the legitimate owner of this vehicle. It was purchased brand new from an official dealership in Ukraine. I have all the documentation of my complaints regarding the issue. I have video recordings of the sounds coming from the trunk cover—first from the original one, then from the second one, which, as I was told at the dealership, was personally sent to me from Japan, and again from the second one after it was supposedly repaired by an official dealer. You claim to be customer-oriented, to solve problems, and so on… The cost of this cover is, at most, 100 dollars. But since it's already been three months without a solution, I guess the cover costs more than your reputation. And I am ready to provide all the evidence. This is not a review for the sake of bad publicity or to get something from you. I'm even willing to pay for a subscription if that would guarantee respectful treatment as a customer—because right now, nobody seems to care. Maybe only then something will...

Adquirí un Rav4 PHEV que se matriculó ya el pasado 25 de juDe está en el taller. Presenté incidencia n° TES-0000667992 y aún no he tenido respuesta de Toyota España. Le pasan la pelota al concesionario. Ni una explicación, ni una llamada, ni una solución, ni una compensación.

Ya me he reunido con todo el equipo de ventas, postventa, taller... del concesionario y ni siquiera se les había pasado nota desde Toyota España de la incidencia presentada. Cuando les llamas, la "persona que lleva el tema, no se encuentra". El vehículo abonado íntegramente por anticipado y sin poder disfrutarlo. El seguro corriendo, la garantía corriendo, y los servicios de conectividad también corriendo; y el cliente sin disfrutar ni del vehículo ni de los servicios.

La peor experiencia. Una deshonra para la familia Toyoda el mal uso que se hace en España...

Thoroughly enjoyed our visit to the museum and the factory tour was a highlight. My wife and child whilst not really car enthusiasts also enjoyed it immensely. We took a train and taxi from Nagoya Hilton to get there and was...