Credit to the golf course for its immaculate gardens; however, the hotel itself is a major disappointment, with cleanliness issues similar to those at the Marina Hotel.
Rooms were filthy and not cleaned to an acceptable standard. I had to view four different rooms before finding one suitable for a night’s sleep. This wasted over an hour just to settle in — hardly the relaxing start you expect after a long journey.
The pool area is poorly maintained, with broken tiles and damaged chairs. At the restaurant, staff had their backs turned and were on their phones while I waited at the front to be served. Even after viewing multiple rooms, the situation was not escalated to a manager until I specifically asked.
Check-in was straightforward but lacked any warmth or welcome — especially disappointing for a so-called 5-star resort in such a remote location. Outdoor seating had no cushions, leaving only bare metal bars to sit on.
I had mentioned in my booking that this was a special occasion, yet this request was clearly never read. Only when I asked directly was I told that decorations could be arranged at a cost — something that should have been acknowledged at check-in or with prior email communication.
Bats in the pool at night and workers vape.
Overall, this resort does not deserve its 5-star rating and falls far short of what Forest City claims to represent. A complete disappointment.
Wong, Siti and Zakwaon were the only persons who was representative of an understanding staff member with positive service attitude. Despite this review no one contacted me during my 2 night stay to make ammeneds, which is proof that this hotel...
Read moreYou will surely love the place, the staff and the breakfast they serve. Relaxing view with big rooms and bathtub. Disclaimer: far from other locations and grab not well used. Better with those with private cars but reception and security will help you look for a service but with different price of course compare to grab. But overall, i enjoyed...
Read moreNice resort, very clean and comfortable. Friendly staff. Satisfied Morning buffet breakfast, which are variety of foods....
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