Batu Pahat Mall - BP Mall — Attraction in Johor

DISSAPOINTING EXPERIENCE AT BO OUTLET - POOR SERVICE AND MANAGEMENT PRACTICE

I recently visited BO Outlet with my dad, and I felt compelled to share my disappointing experience. When I reached the counter to pay, it was nearly empty, with only two employees talking to each other, without making any eye contact or acknowledging me. One of them walked arrogantly to the counter, signaled me to approach, and barely engaged with me. Even after completing the transaction, she didn’t make any effort to provide good customer service and simply explained the return policy with no eye contact or consideration. It felt very impersonal and rude.

Additionally, I’ve heard from a friend that BO Outlet’s management practices are also concerning. They allegedly don’t allow employees to rest by sitting down inside the store, and if they do, they must write a letter. The management reportedly punishes employees by assigning them to the fitting rooms for entire shifts, without air conditioning, and with little regard for comfort. To make matters worse, shifts are frequently changed without much notice, and breaks are rigidly enforced without any flexibility.

I truly hope BO Outlet takes steps to improve its service, not only towards customers but also by treating their staff with more respect and fairness. A well-treated team will undoubtedly lead to better service...

I want to talk about the old parking lot for the disabled. now make new paint for the parking box. The parking box is small like a normal parking box, so I asked the security guard if I could park there and they said yes, I didn't ask one but I asked three security guards. and this morning I parked in that box and suddenly a woman with a displeased face looked at me and took a picture of my car parked in that lot. and I was strange, I asked why but she didn't talk to me. She just told the security guard that the woman said that there is no parking for disabled people. The female security guard said she works at the bpmall office.. for logic, how can a disabled person in a wheelchair want to park there???! how is he going to get out of there??!!! if it's true that parking is for the disabled, please make a new paint sign!!!!!!so that others are not confused!! The red circle is old disabled parking. AND SEE THAT NEW PAINT OF PARKING LOT! too small for disabled people! And everyday lot of normal people parking at this lot . And nobody take an action 😪😪😪😪😪😪😪 and only after the incident did he want to put the cone? hahahahahaha. and I am not satisfied with the bpmall office female workers. very pretentious and...

The mall seems well maintained on the public area. But walking into each outlet, u will see the tiled floor was covered with makeshift carpet here and there. The carpet is to cover the cracked tiles and holes everywhere. The carpeted floor is uneven, and definitely not friendly for elderly and kids. Estimated 80% outlets are occupied in G floor, 60% in L1 floor, and 40% in L2 floor. Most G floor tenants are fast food franchise which u can see everywhere, and those cheap China mobile brands. L2 floor is kids floor - selling toys.

The supermarket there is Pacific Store. Their fresh produce department are... selling not-fresh vegetables and fruits at overpriced prices. Fashion departments used to sell high end brands like Nike and Adidas, but the location was now occupied by local brands. There were more staff than customers in the Pacific Store, and yet nobody approach me to offer assistance throughout my 1 hr shopping...