Average property in a mediocre location (unappealing cove/beach) and to top it up - staff which brings it to absolute rock bottom. Starting with ignorant front of the house staff which seems to have a habit of either ignoring or outright lying to guests, through untrained and ignorant waiters up to cleaning staff who... mostly does not clean guest rooms or even public areas. Throughout our stay we encountered sticky tables at the breakfast and the evening restaurants as well as the M Club lounge, floor at the lounge didn't seem swept or vacuumed during our stay with what appear to be the same debris visible for the whole duration of our stay. Breakfast did not make us sick, but certainly tasted the way which makes me surprised that it hasn't. Tasteless and greasy omelettes, very salty beans, truly terrible sautéed mushrooms and even worse bacon. This sort of food wouldn't be my first choice, but selection wasn't great and we opted for in-house breakfast only on 3 occasions, just to give this place a benefit of a doubt. Some of the waiters were shared between breakfast restaurant an the M Club Lounge and judging by their attitude - this must have been some sort of punishment, but on a second thought - more so for the guests. You could spend 45-60 minutes with plates piling up on your table whilst staff was often seen using their mobiles. Our biggest gripe was with room maintenance - cleaning efforts were minimal, during stay spanning 8 days bedding was changed twice, floor remained dirty and (once we asked for it to be vacuumed to which we've been advised - "maybe tomorrow"), bath mats, face cloths, toiletries and even toilet paper regularity not replenished at all or in minimal quantities. Multiple phone calls to the reception to flag up the issues were mostly ignored, but in fairnes did result in two literally laughable visits from staff who brought either two face cloths or a bath mat... 4-5 hours after the actual phone calls... knocking on room’s door around midnight. Throughout our stay on multiple occasions we heard from staff that owners recently spend 30 million on refurbishment of this property...it's a large hotel which perhaps explains why such an impressive figure resulted in a average result, which is more in line with an aparthotel rather than a 5 star property this place is trying to position itself at. We tried flagging our concerns with one of the senior management team members, however this either was done too late during our stay for us to notice any improvement or our complaint wasn't taken seriously at all, which is especially disappointing as I'm Platinum Bonvoy member spending 50-60 days each year at Marriott properties. Overall, we were glad to leave this place and can't imagine returning. Mid level management seems overworked, waiters, receptionists and cleaning staff requires either serious amount of training or should be replaced... I appreciate that covid has hit the hospitality industry very hard when it comes to availability of experienced and skilled staff, but on this occasion I personally see this as management's failure. Alex, general manager at the property, seemed like the only person genuinely interested in guest's satisfaction, but with a property of such size... You need more than one person sharing such attitude. To make things interesting - he was the only person we witnessed smiling to or acknowledging guests. Last but not least - my stay was paid for by the corporate, but even with this not being my own money - it feels like I was ripped off, even with a "junior suite" room upgrade (pre arrival, due to Bonvoy Plat status) and a welcome bottle of wine upon arrival. Nice touches and greatly appreciated, of course, but made very little difference.