The Home Depot Ensenada — Attraction in Ensenada

Home Depot-Ensenada is a terrible store to shop. Staff lack customer service and I have experience their attitude when they get interrupted with a stock question. One girl was on her private cell phone and got angry at me for interrupting her, While in plumbing I asked another employee a plumbing stock question. This man replies, sorry I don't work here (while he is wearing the typical orange apron) I then asked him to radio the plumbing guy. This man tells me, I don't have a radio and walks away.

I was in the process of selecting 3 interior doors when an employee from lumber (black apron & knee pads) grabs my cart and walks away with it. I called the guy out, he turns to look at me and continues to walk away with my cart with no expression on his face. Didn't give a flying....

Stocking & inventory is conducted during normal public hours. Staff constantly close isles and even have the nerve to remove customers from the isles for HOURS at a time.

Look at the pictures I have uploaded, it is a dirty & unorganized mess throughout the entire store. Every aisle is blocked some how with either trash or overstock. The lumber yard is the...

Our car got broken into during the middle of the day at the home depot parking lot. Window shattered and things that were not visible were stolen. We let the Home Depot management know about it and they told us that this in not untypical. The lack of response and the fact that the break-in happened during a busy day indicate a lack of security presence. The mall across the street has security people all over the place. I think Home Depot can do a better job. For now on, we will shop at stores with...

Staff and management consistently refuse to provide refunds even with a receipt and they've been doing this for years. Management said days ago that only a store balance card is possible and that refunds aren't provided in the Ensenada market, a complete fabrication. It requires an argument and lengthy wait to get a refund, and Home Depot's staff becomes visibly irritated when customers demand they honor Home Depot's actual written return policy instead of this store's made-up policy.

Home Depot's Mexican customers should not be forced to loan money to a multinational corporation like Home Depot so the manager can jack up his sales numbers and keep some of that money when these cards are lost. El personal y la gerencia se niegan sistemáticamente a emitir reembolsos, incluso con recibo, y lo han hecho durante años. La gerencia declaró hace unos días que solo se puede usar una tarjeta de saldo de la tienda y que los reembolsos no son posibles en el mercado de Ensenada; una completa mentira. Se requiere una discusión y una larga espera para obtener un reembolso, y el personal de Home Depot se irrita visiblemente cuando los clientes exigen que respeten la política de devoluciones escrita de Home Depot en lugar de la política inventada de esta tienda.

Los clientes mexicanos de Home Depot no deberían verse obligados a prestar dinero a una corporación multinacional como Home Depot para que el gerente pueda aumentar las ventas y quedarse con parte de ese dinero cuando se pierdan...