Termy Gorący Potok — Attraction in gmina Szaflary

We have visited Goracy Potok 2x. In October 2022 and last week, meaning November 2023 during the Czech and Slovak nation holiday. What a difference: last year, we had the best time ever there, while this year it was crowded in every place. Lesson learnt - avoid any national holidays in Poland, Slovakia or Czech Republic, and weekends too. Week days are the best. We loved both times the saunarium, where you avoid most of the noise form the pool area.

Tips for improvement for the staff/owner:

Why do most of you look and behave so annoyed? Smile does not cost anything. It is so rude to the customers to throw disgusted faces at them. If you do not like working in the spa, quit the job. Customer service is so important for the overall impression and I am sure you would not like to be treated like this as guests somewhere else. Most customers who are not Polish have a trouble to understand the pricelist, orientation in the locker rooms, locker system etc. And they really appreciate any help from your side. Unless you simplify your information system (please add translations) and change your stupid locker system, you'll be asked the same things over and over and that sure gets annoying...

Take shoes off area: I would understand this, if the customer had some information about the fact that he is entering a wet zone. Many customers take their shoes off and walk in the locker rooms with their socks on and as the floor is wet there, their socks get wet immediately. If you included some visible signs saying that at that point customers should take off their shoes and put on flip flops, you would avoid angry customers with wet socks and your staff would not have to shout at customers who did not get it.

Locker rooms: Imagine you are a customer. You come here with a big bag, a towel, flip flops, swimming suit and a bathrobe and amenities. It is winter time, so you wear an anorak and you have winter shoes. You come inside with your bulky shoes in hand, see these tiny lockers and try to find your number. You try to squeeze through all the people around who are trying to do the same or put their clothes and shoes in/out of the locker. You get to your locker only to find out (if the person next to you is kind enough to explain it to you) that you need to first find the machine to put your chip to to open your locker and then go back to your locker. All this in your winter anorak and with your winter shoes in your hands and your big bag on you shoulder. Fun, right? Hm, no so much. Why on earth cannot you make it easier for a customer and use a simple system like in Chocholow, for example? Plus the size of the lockers is so small...

Lockers in the saunarium: without any information, my partner locked his things in one of the lockers. Only the next day, when we bought a separate entrance ticket for the saunarium, did we learn what these lockers were for (for us, who paid the saunarium entrance only). And we were telling other customers (with combined entrance) who were putting their towels and bathrobes inside the lockers not to do so. So again - this needs better system. Inform customers properly, add information on the lockers, maybe use color coding or simply anything visible enough to avoid this messy behaviour and puzzlement of guests, and your staff will avoid the need to repeatedly open locked lockers.

As an owner or a manager, if I knew there was a holiday in a neighbouring country, I would make sure I have enough staff for that, mainly in the bar area. At times, there was only 1 bartenter for the whole pool and with the cold weather, the person simply could not serve enough people. And I think the bar is the place where you make money, besides the restaurant, after the people paid their entrance fees.

I loved the saunarium, both times. But I would really love to see some information about it on spot, at least in English, next to the individual attractions. For example information on mud baths located next to the mud baths. There were so many people asking what they were for and what it...

This is nice place to relax from time to time, especially with active children. People visiting here are nicer than in Białka. What I don't like is the massive amount of plastic garbage produced people have to pay 0.25 PLN tax for, while it would make sense to use reusable cups lending machine at the entrance.

Prices are higher than in UK, what's disappointing. Water costs 9zł; this is an airport price, but at the same time airports offer water stations to fill up own bottles - here you can try to use tap in some bathrooms. There are no watering stations in this venue while children can easily dehydrate under the sun.

Attractions for children are more engaging than elsewhere. I think there's potential for more. It's been second time we've been there and I'm even more convinced about that. My daughter injured her finger on one of smaller slides, I've reported to the guard sharp elements I found - I hope he properly reported these for repair.

Regarding potential, there could me more jacuzzi and water massages, maybe retrofit one already there with some? My candidate would be the hot one on the south side.

The food served is good, with exception of kopytka, which were severely overcooked and tomato cream soup which was to salty and don't taste well with noodles. Toasted sandwiches are really good. I wanted to try steak, but they're more expensive than in UK. What's laughable is they charge 2 PLN for a bun worth 0,13 PLN instead of adding it with the grilled sausage (very tasty). Are where's the pickle, traditional element in Polish mountains?

I'd be glad if waiting platforms for water slides are roofed, as you stand there in full sun cooking yourself, making waiting significantly unpleasant experience. Same applies to car park - jumping into the car after all day in the full sun is hard.

There should be more toilets near the main building and on the southern side where there are only...

We visited Gorący Potok Szaflary last Saturday and bought open tickets for 5 hours, which included access to both the thermal and spa zones. Before purchasing the tickets, we were informed that the spa area is for adults only, which was great for a more peaceful and relaxing experience.

Even though it was a Saturday, the place wasn’t overcrowded. We quickly changed in the locker rooms and left our belongings there without any issues.

There are several pools with hot geothermal water that are perfect for relaxation. Many people were enjoying the warm water while sipping drinks from the bar, which added to the laid-back atmosphere. There's also a pool with warm water and massage features, as well as a longer pool suitable for swimming.

The design of the complex is a charming blend of traditional Góralski (highlander) wooden architecture and natural stone, giving the whole place a cozy and unique vibe.

One small surprise was the extra charge for towels in the sauna zone. Additionally, you can rent a bathrobe if needed, which is convenient. It’s also important to know that the sauna zone is a no-swimsuit area — you only use a towel, so be prepared for that. It may feel unusual at first, but the atmosphere is respectful and relaxed.

After 6 p.m., there was a DJ party near the pools, which added an energetic vibe to the place. It was fun for those who enjoyed the music, and it created a lively contrast to the more peaceful atmosphere earlier in the day.

Another great feature is the wristband system — you can use your bracelet to pay for drinks, snacks, or extras throughout your stay, and then settle the bill when you leave. It’s very convenient and keeps things simple...