Be careful/ wary if you have a pram or need disabled access to the Palace. We had a really bad experience with rude, unhelpful and obstructive staff. The first three individuals sitting inside in view of the disabled access door studiously ignored us (thinking we had come to the wrong entrance when we had not) and scrolled their phones until eventually reluctantly gesturing to me (although not helping at all to solve our problem, plus what they were saying was incorrect as they had not bother checking what was actually happening). Then the next person was really unhelpful, albeit polite, and the other two were downright rude. They made all manner of excuses, tried to shame us into leaving a small baby's pram outside on a freezing, wet day (how can one expect people to put a small baby back into a wet, snowy pram?!) and eventually they said we could not enter, despite us being well within 15 minutes of the entry time on our ticket. I think because they couldn't be bothered on a cold, rainy day and they wanted to go home. So disappointing. Being used to having to persevere to enter places, I tried to explain multiple times - with varying degrees of exasperation - but the staff were rude and made out I was being ridiculous, when it was all entirely unnecessary and I was not asking for anything that would have jeopardised a very precious palace at all (we would have been happy to leave the pram in any dry place eg their cafe, a store cupboard, any cupboard or cranny that we could have carried it to without it touching any carpet/ affecting the building at all!!).

The gardens are beautiful and the palace is beautiful from the outside though!