Park Avenue Changi Hotel — Attraction in Singapore

The stay was ok. The room was good. What can be improved is the flexibility of booking and the accuracy of the invoice. I stayed there for a conference from Dec9th-13th. I wanted to book a room from December 8th-13th but I was only able to get 9th-13th in the first booking due to the limited availability on the 8th. Later, I tried again and was able to book one room for the night of December 8th. Prior to my travel, I requested to merge my two bookings into one so that I can stay in the same room from Dec. 8th-13th as one single stay. This request was, unfortunately, not taken care of in advance. Therefore, at check-in on December 8th, the staff even wanted to put me into one room for one night and asked me to change the room the next day. I was shocked that the request to merge two bookings could not be handled in such a modern hotel in Singapore. Eventually, the checking chief came and put me in the same room so that I didn’t need to move on the next day. Still, I needed to come to the front desk to change the card on the next morning. Changing the card was fine but the problem came after I checked out the hotel: they forgot to issue me the invoice for December 8th. The first problem is that the invoice was only from December 9-13th. No invoice was issued for December 8th. The 2nd problem was that I requested to include my company name in the invoice and gave the check out staff my business card.Unfortunately, the staff forgot to do this in the first version of the invoice.

These two mistakes (not including Dec.8th and not including my company name) have led to a problem and delayed the reimbursement process. I asked for correct invoices and they eventually sent me two invoices (8th & 9-13th) with the company name on it. Unfortunately, the accounting department of my institution has closed and thus the reimbursement has not been completed due to the delay that could have been avoided if there would have been the flexibility to merging bookings and if the checkout staff would have cared about the guest’s request to include the company name in the invoice.

Apart from the above mentioned issues, the room is fine and the stay...

Dear Park Avenue Changi Team,||I would like to extend my sincere thanks and appreciation for the wonderful experience my family and I had during our recent stay.||On 17 April 2025, I contacted your hotel to request a baby cot, and my call was kindly transferred to the Reservations Department. I had the pleasure of speaking with Ms. Aida, who was incredibly helpful and attentive. Not only did she promptly arrange for the baby cot, but upon our check-in, she also took the extra step to call and personally reassure me that it had been delivered to the room. That gesture alone meant a lot to us.||To my surprise and absolute delight, our booking was upgraded to a suite room! It was a truly heartwarming moment, especially as we were celebrating multiple special occasions — my birthday, my second daughter's birthday, and our wedding anniversary. It made our stay even more memorable. I later called Ms. Aida to express my gratitude, and she shared that the generous upgrade was arranged by Mr. Kamal, the Front Office Manager. Thank you so much, Mr. Kamal, for your kind gesture — it truly made our day.||The next day, 18 April 2025, we were once again touched by the thoughtfulness of your team. Ms. Aida personally came to the lobby to meet us and surprised my daughter with a birthday gift. It made her feel incredibly special and brought the biggest smile to her face. She was absolutely thrilled!||I cannot express enough how impressed I am with the outstanding service we received. Choosing Park Avenue Changi for our staycation was one of the best decisions we’ve made. The care, warmth, and personal touches from Ms. Aida and Mr. Kamal made it feel like we were staying at a 5-star hotel with 5-star service.||Once again, thank you to both of you for making our stay so joyful and memorable. We will definitely be returning and recommending your hotel to friends and...

Horrible management and response. The hotel claimed that they provide a $3.50 parking coupon (so we only pay $3.50 each time we want to exit). We encountered an issue as we were checking out where the receptionist, Priya, told us that there was some system issue so the coupons couldn't be provided. We were told that the technician was busy with other work and could not solve it at the time. The issue has persisted for a day, yet there was no clear solution to the problem. The management and parties involved can't seem to communicate to resolve this. Ultimately, we were told to foot the parking bill of the parking throughout the entire stay ourselves and write in an email with receipt to request for compensation, even though it couldn't be confirmed if we would be compensated. This lack of clarity is incredibly disappointing and frustrating. After everything, we wrote in to the hotel with our booking details and parking bill yet there was no response from them at all, even after several attempts.

We stayed in the 2 room suite and there were multiple problems during our stay besides the parking issue. There were 2 televisions in out room and both had problems with multiple channels where almost half were not working (blank screen, missing channels etc). When we called the reception they said the technician will be coming soon so we waited. 2 hours later and the technician still did not come. Had to ask multiple times before the technician finally arrived. There was a large crack on the floor where a piece of wood was missing. The pool was pathetically small, just wide enough for 1 person. The water was also slightly cloudy. A nail was found in the pool. The area near the pool was made of wooden planks that were uneven, possibly causing...