The kids had fun which was amazing, however, the problem is the staff. The staff are highly untrained in child safety. Many kids were jumping on top of eachother while the staff did absolutely nothing about it. It was chaotic, no order. My 4 year old nephew jumped off one of their castles and landed on his neck. Thank goodness he was alright but there were no staff to explain the rules beforehand, and parents aren't always aware of the dangers because of course, "its just a jumping castle." Of course none of the staff knew that a kid could have broken his neck because no one was there like they should've been.
After this experience, we bought my sisters kids some chips and had to split the Styrofoam container to avoid making a mess. The kids couldn't finish all the Chips so we asked a male staff member if we could have a another container because their portions are NOT kid friendly. The man was rude about it and said she couldn't have a doggybag/container. And in the end we had to throw all the food away. What a waste.
Until they can fix their staff problem, I would NOT recommend this place.
Edit: Bounce world has reviews dating back up to SIX years ago on the bad staff service. And still nothing has been done? Instead if the generic "email so we can help you" response, I suggest you train your staff for the sake of the children and their families that visit...
Read moreGreat place. For. Kids. During the day and a great place for adults at night. They have a take out and also a. Bar, including toilets and showers. Great place. To host. Your. Kids bday party. They have action cricket and soccer at night. If. You not. Into gyming and want to keep fit. Join one the action cricket teams. Check out the alcohol specials. In the week. One of my favourite 2 double. Brandy's and coke for. R60. Really worth it. Fun place. To hang out. Fun place. For the whole. Family. You can also book a net during the day while. Tour. Kids are in the play area. Why not. Book a room for. Your. Kids party. Loadshedding what is that. They have a generator. Try the snack box at the take. Away and done forget. The slap chips cheap filling and affordable, they are different leagues of. Cricket for. Different fitness. Go down and check it. Out you won't be. Sorry. You will find people there from all different walks of. Life, different ages different cultures coming together to play a great game of action cricket. Give it a go. For. The. Fathers who need a break. There's. Also mix teams. So ladies you are not. Left out. Try it give it a go you won't be sorry. Great place to meet new people and...
Read moreWe were there on Saturday 20 April as part of a child's birthday celebration. The kids really enjoyed themselves - high energy, high octane fun. The ending, however, spoiled the entire experience.
At 6PM we were told by the attendants that time is up and we need to get the kids out. At that time my daughter and another friend were in the tunnel/maze inflatable. They're 4 years old so of course needed some convincing. However I also noted that the machines had been switched off, so the equipment was deflating. With children inside. 4 year old children. At this point it was 6:01PM. This is a potential suffocation hazard. With the help of 1 attendant I managed to take my daughter and the other child out, but injured myself in the process.
When I raised this with the attendants I was told "oh we thought all the children had left."
I understand that at 6PM you want people to leave so you can close up and leave. However, if this is the way you do it then this is a disaster waiting to happen. Some child will one day be killed. This is completely unacceptable and left a truly bad taste in my mouth.
Surely safety should be of utmost importance. This incident did not leave me feeling...
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