Every time I go to Jump for Joy Watercrest I hope for a better experience. I'm yet to learn who the manager is, as he seems to shy away from customers and there are no name badges on the staff. When arriving , you are not welcomed by smiling staff, and feel as though they are doing you a big favour. This week I took my 8 yr old daughter to jump with a friend. There was no space for me to sit with my pram and small baby so I sat at the party table. I was soon asked to move up the stairs, as they did not allow people to sit and eat in this area. There is no signage of this. I asked if there were parties booked to which I was told no there were none. The kind staff member helped me move my double pram up the set of stairs whilst I held my baby in my arms. We also then carried all our food and drinks to our new table up the staircase. I watched another family sit and have to move again, like me. After having a party at this same venue in March this year and again spending money there this week, (which is not cheap) the service from management is simply appalling. The Marshall's also lack customer service and etiquette. I also watched a toddler run towards the front doors with no one attending to her to stop her which made me concerned about who would get to her quick enough with the car park being so close. Luckily the same kitchen/cleaning staff ran from the back to stop the little girl.

I would much rather travel to Durban north and get good service. Kitchen and catering staff were amazing. Please do something about your front of house so that we can enjoy our time there and come back in the future. Look at reviews. Listen to customers. You have an amazing facility there but lacking professionalism and customer service.