*Response to owners reply last paragraph.
Welcome to the Rose Pavilion ... est in 2007 is a most unique indoor/outdoor wedding and function venue....at the center of an award winning rose garden on Bosky Dell farm.....steeped in history ...owned by the Gilbert family ... hands on approach.....every wedding or function has that personal touch...unique and special in our world.......
..... yet "they don't have the money" to refund a deposit due to couples being forced to cancel their weddings during government Covid restrictions !! One would have imagined that owners of such an elegant, upmarket, well established business would'nt stoop so low as to plead poverty for the sake of holding onto money that was never utilized by themselves as there were no costs to them, esp in light of the fact that every wedding could not proceed .... due to gov restrictions banning gatherings ....
One would expect that type of cheap trick from a small scale business "no name brand" fly by night operation ....
Not only did the young bride and groom have their fairytale dream wedding plans spoilt ... they have also lost a deposit costing 10's of thousands of rand thanks to greedy people.
What has this world come to!
*The only time a venue can refuse refunding a deposit is when expenses have already been incurred by the organiser, i.e. flowers, cake, food etc. In cases where gov restrictions apply such as Covid there were no costs incurred at the time of cancelletion therefore deposits are kept in a trust account to secure dates and only used for expenses and costs for a particular function. No wedding venue prepares catering, buys the flowers or makes the cake months before the date.
Why should a bridal couple have to carry the costs that were not even incurred by the event planner ? Deposits are not meant to be held hostage for the sole benefit of the holder of the deposit in the event of a pandemic, the gov makes the laws. A deposit is to secure dates, not as a charity fund to donate to the holder of the deposit - companies have no legal right to spend deposits for anything other than costs for the wedding it was...
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